Conflict Management
If not effectively managed, interpersonal conflict in the workplace can result in reduced team performance, decreased productivity, increased sick leave, grievances, and/or complaints.
- Designed for working professionals in human resources, management, supervision, and alternative dispute resolution
- Benefit from supportive and experienced facilitators who are active in their industry
- Courses are built with flexibility in mind and can be accessed anytime and from anywhere
Program Availability and Schedule
Availability
Availability varies by course. Click here to view availability for courses in this program.
Schedule
Given the part-time delivery of this program, there is not a standard schedule for all learners.
Program Summary
Credential
Program Code
Area of Interest
Students gain a better understanding and greater insight into the various components of conflict case studies, self-assessment, and group reflection. Students develop interpersonal communication skills and competencies in conflict management and appreciate how culture and diversity influence conflict situations.
This College certificate program is targeted to working professionals in human resources, management, supervision, and alternative dispute resolution. It provides an excellent foundation for individuals looking to develop aptitude and expertise in conflict management....(read more)
Overview
If not effectively managed, interpersonal conflict in the workplace can result in reduced team performance, decreased productivity, increased sick leave, grievances, and/or complaints. This College Certificate program provides opportunities for students to develop the skills necessary to address workplace issues that are rooted in conflict amongst teams and individuals.
Students gain a better understanding and greater insight into the various components of conflict case studies, self-assessment, and group reflection. Students develop interpersonal communication skills and competencies in conflict management and appreciate how culture and diversity influence conflict situations.
This College certificate program is targeted to working professionals in human resources, management, supervision, and alternative dispute resolution. It provides an excellent foundation for individuals looking to develop aptitude and expertise in conflict management.
To qualify for this certificate, you must complete the program within two years.
SUCCESS FACTORS
This program is well-suited for students who:
- Possess effective communication and interpersonal abilities.
- Have a keen interest in people and organizations.
- Thrive in team-based environments.
- Enjoy critical thinking and creative problem solving.
- Are interested in conflict resolution.
Courses
Registration Note:
If you would like to take courses individually or start the program part time, you are not required to apply to the program. You can register for up to three courses per term by clicking on the course title and selecting "Register Online".
Online  |
| Course Number | Hours | Course Name | Winter |
|---|---|---|---|
| MGT0071 | 42.0 | Introduction to Conflict Theory | |
| COM0006 | 42.0 | Communication and Conflict Management | |
| MGT0072 | 42.0 | Culture and Conflict: Impact and Influence | |
| COM0005 | 42.0 | Generational Diversity and Conflict | |
| MGT0073 | 42.0 | Managing Conflict in Teams | |
COURSE DESCRIPTIONS
MGT0071 Introduction to Conflict Theory
Students are introduced to key concepts and theories related to conflict management. They explore conflict theory and diagnostics, and they develop an awareness of different conflict resolution processes. Sharing personal conflict incidents adds experiential learning and creates value.
COM0006 Communication and Conflict Management
This course explores the role of communication in conflict management. It uses self-assessments, case studies, and on-line discussions to enhance development. Students learn to apply skills and strategies for managing conflict through effective communication.
MGT0072 Culture and Conflict: Impact and Influence
Students investigate cultural influences on conflict and the ways in which culture can contribute to conflict escalation in highly diverse work environments. Through case studies, online discussions and personal reflection, students analyze how culture impacts values and conflict escalation. Students develop strategies for managing culture-based conflicts in the workplace.
COM0005 Generational Diversity and Conflict
Generational diversity is increasing as a human resource challenge in the workplace. Students examine the factors that can contribute to conflict in diverse work teams. Students explore the concept of generational diversity and examine the impact of these differences in key areas such as communication, workstyle, feedback and employee retention. Through case studies, workplace situations, and online discussions, students create, share, and apply strategies for working with generational conflict.
MGT0073 Managing Conflict in Teams
Students examine the impact of group dynamics on conflict in the workplace. Theories of group development, group foundations and group conflict are explored. Students learn how various cultural influences and negotiation styles impact conflict. They develop an appreciation of the complexities of conflict and diversity in a group setting. Students also identify how leadership impacts conflicts in the workplace and within teams. They learn strategies for managing the complexity of conflict in teams.
Careers & Pathways
Careers
Graduates may find employment in entry-level support positions in the areas of alternative dispute resolution, supervision, client service and management.
Pathways
Please use our Pathways tool to search for pathway options.
Learning Outcomes
The graduate has reliably demonstrated the ability to:
- Describe conflict management theories and apply the theories to workplace conflict situations.
- Identify personal conflict styles and examine the relationship between conflict and communication.
- Use conflict management communication skills to manage situations of workplace conflict.
- Describe and analyze how dimensions of diversity such as age, culture and gender impact the way in which individuals understand and respond to conflict.
- Identify and analyze how group dynamics, leadership styles and organizational values impact conflict in teams.
- Develop, implement and evaluate strategies for managing conflict in teams and amongst individuals in the workplace.
Tuition & Fees
2024/2025 Academic Year
Fees are subject to change.
Fees for part-time programs are charged on a course-by-course basis and are published on each individual course page. For questions related to fees, please call the Registrar's Office at 613-727-0002.
Graduation Fee:
Once you have completed all the courses in the program, it is the responsibility of the student to complete a credential application (https://www.algonquincollege.com/online/certificationgraduating/). A graduation fee is charged when the application is submitted. After your credential application has been approved, you will be invited to Convocation.
Admissions Requirements
All applicants must satisfy both College Eligibility and Program Eligibility requirements.
College Eligibility
The following requirements are recommended to ensure success in the program:
- Ontario Secondary School Diploma (OSSD) or equivalent; OR
- Academic and Career Entrance (ACE) certificate; OR
- General Educational Development (GED) certificate; OR
- Mature Student status (19 years of age or older and without a high school diploma at the start of the program).
Program Eligibility
The following requirement is recommended to ensure success in the program:
- English, Grade 12 (ENG4C or equivalent).
- It is recommended applicants with international transcripts have the following IELTS or TOEFL scores to ensure success: IELTS-International English Language Testing Service (Academic) Overall band of 6.0 with a minimum of 5.5 in each band; OR TOEFL-Internet-based (iBT) Overall 80, with a minimum of 20 in each component: Reading 20; Listening 20; Speaking 20; Writing 20; OR Duolingo English Test (DET) Overall 110, minimum of 110 in Literacy and no score below 95.
Application Information
Registration Note:
If you would like to take courses individually or start the program part time, you are not required to apply to the program. You can register for up to three courses per term by clicking on the course title and selecting "Register Online".
Additional Information
Program Resources
International students wishing to study online should visit https://www.algonquincollege.com/online/international for information related to International online students and for International fees information prior to registering. Please note that AC Online programs do not qualify international students for new study permits or study permit extensions.
PRIOR LEARNING AND RECOGNITION (PLAR):
Students who wish to apply for PLAR need to demonstrate competency at a post-secondary level in all of the course learning requirements. Evidence of learning achievements for PLAR candidates may include a comprehensive challenge examination and/or completion of a portfolio.
AC ONLINE ACADEMIC PLANNER:
The Academic Planner provides registered part-time students the ability to declare into a program of study. The Academic Planner outlines successfully completed courses to date, as well as courses that need to be completed in order to meet graduation requirements. It is therefore, essential that all part-time students declare to their program of study, allowing administrators to plan course offerings. The tool is available on ACSIS, located under 'Part-time Students' on the left-hand toolbar.
PROGRAM PROGRESSION:
As per policy AA39: Program Progression and Graduation Requirements when students are admitted to a program, they are assigned to the Program of Study that aligns with their start date. If a student takes a break for two or more consecutive terms the Program of Study is reset to align with the current version (when studies are resumed).
Contact
For additional information, please contact AC Online at online@algonquincollege.com or 613-727-4723 ext. 3330.