User Survey: Tips for Getting Help

Posted on Friday, November 1st, 2024

On behalf of Human Resources, Finance and Administrative Services, and Workday Support, a huge thank you to the more than 700 employees who completed the recent Workday User Experience Survey.

It was very encouraging to see from your responses that the system is evolving in the right direction, with noticeable gains made over the past five years. Recent changes of note include:  

  • The Pay and Benefits Hub – one place to view your pay slips, distribute your pay to different bank accounts, and manage your withholding tax elections.
  • The Finance and Administrative Services Reporting Dashboard – one place to access all finance reports that are available to you based on your security profile.
  • The ability to use the Workday Mobile App for anytime, anywhere access

Some of the ease-of-use concerns that were raised are addressed in the Getting Started in Workday user guide which offers instructions on how to:

  • Set your Top Apps on the home page for ease of access.
  • Configure your search results view so that you don’t need to click the “More Categories”
  • Use the Archive folder in My Tasks to see the status of a process and which step it is at.
  • Use filters in My Tasks such as the “All Items Excluding Approve Time Entry” which allows Managers clearer visibility to the other types of tasks awaiting them.
  • Turning on email notifications so that you know when you have an action item.

Workday Training and Resources course can be found here: https://employeelearningcatalogue.algonquincollege.com/course/992/workday-training-and-resources

Your detailed feedback and suggestions will influence which processes to focus on streamlining as the system continues to evolve and which support resources to develop to ensure that we are optimizing your Workday experience.

To seek assistance, ask a question, or provide additional comments, email workdaysupport@algonquincollege.com.


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