OC Transpo U-Pass Validation Issue

Although many students are reporting properly functioning cards, we are continuing to monitor the performance of the AC Card + U-Pass when it is tapped on OC Transpo fare readers.

If you are still receiving red error messages when tapping your card on an OC Transpo fare reader, we want to hear from you. Please complete the 4-question form below and we will investigate the issue.

Validation-related refund requests must be made directly through the OC Transpo website by Dec. 31, 2024

U-Pass Validation Report Form

Email(Required)

Student number(Required)

17-digit card number(Required)

This 17-digit number is found on the back of your AC Card + U-Pass, in the top-right corner. Please see the example below.

What was the message you received when you tapped your AC Card + U-Pass on the fare reader?

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