SS Staff Spotlight: Lisa Wellman

Posted on Sunday, September 9th, 2018

Lisa Wellman, Client Service Officer, Registrar’s Office

Tell us a bit about your position at Algonquin College, and how long you’ve been in this role.

I’ve worked at the Registrar’s Office for just over 5 years in various positions. I started my time at Algonquin College as a Client Service Representative, then moved to Fees, then Financial Aid, and currently I am a Client Service Officer, a role I’ve held for just over a year. I process admissions, registration, and graduation for students in Bachelor programs. I am the contact in my office for collaborative programs with the University of Ottawa, Carleton University, and Nipissing University. I process advanced standing applications for all programs at Algonquin and oversee the exemption applications that come through the Registrar’s Office.

Is the work you do now related to your post-secondary education?

Yes! I studied Business Administration – Accounting at Algonquin College. The program gave me great skills that I use in my job every day, particularly computer and accounting skills. The accounting background I gained at school helps with the fees aspect of my job. Being an Algonquin graduate also helps, as I have taken a similar path as many of our students.

What would you like your colleagues to know about your work in the Registrar’s Office? What does a day in your job look like?

My day revolves around helping students. I assess students’ applications for admission by evaluating documents they submit, and I advise students on how to meet admission requirements. I complete registration for my programs and liaise with academic areas regarding registration. I also process and advise on anything related to incoming transfer credits.

What has surprised you most about your role?

The amount of food that my team brings in to share!

What has been a highlight for you with your experience at Algonquin so far?

Convocation, where we can see the result of all the work we put into helping students.

What personal or professional goals would you like to achieve in the next five years?

Improving and updating processes to make it easier and more efficient for students to navigate their post-secondary experience.

Is there an interesting fact or story you would like to share about yourself?

I bake the best brownies – many of my colleagues can testify to that!


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