FAQ

AC Print is a method of printing to College campus printers from a mobile device such as a phone, tablet or laptop computer. With AC Print you can print your document directly from your iOS, Android, Windows or Macintosh device then tap your AC card on a campus printer to start printing. To learn how to complete the one-time setup for AC Print on your mobile device, please visit our website.

Your AC Print login is the same as your Algonquin College network username and password that you use for all other services and can be found in ACSIS.

A Key Operator is a College employee in an office who is assigned to care for the printer(s) in the office area. Calling for service, replenishing toner and paper, and clearing paper jams are delegated to Key Operators. Check with your manager if you are unsure about who the Key Operator is in your area or office. Print Services can assist you or your office with Key Operator functions and training. Please contact acprintshop@algonquincollege.com for more information.  

Click here for Key Operator Instructions. 

All of the printers are labelled with the printer name and the paper size it supports. You can choose your paper size when you print however, there are a few things you should know first!

• Letter size (8.5X11) is available in every printer on campus
• A4 size documents will automatically print on letter size paper
• Legal size (8.5X14) and Tabloid size (11X17) paper are not available at most printers. Check the paper tray label on the printer to see if it has these paper sizes before you tap your card.

Print balances are non-refundable however, reimbursements to your print balance or AC Cash are available for exceptions such as printer malfunctions. Should you have an encountered an error while printing at a campus printer (for example, print job didn’t print, or printer had run out of paper or toner), please complete this form. 

Yes. If you are using AC Print, you will need to tap your AC Card to release your print job.

The process for getting a card depends on which campus you are attending:

Ottawa students: Upload your photo online and you will receive an email when your AC Card is ready for pickup! Find out more information about getting your AC Card here. 

Pembroke students: You can either get your student card in person at Campus Central Shipping Room 111 or submit your photo online and your card will be ready for pickup in 24 hours. Find out more information about getting your AC Card here. 

Perth students: Submit your photo online and we will mail your AC Card to the Perth campus. Find out more information about getting your AC Card here. 

AC Online Students: Submit your photo online and we will mail it to you! Find out more information about getting your AC Card here.

Learn more about Print Balances

View all the AC Printer locations for each campus here.

PaperCut is a print management application in use at Algonquin College that makes it easy for students to keep track of their print balances, print only what is needed and print to devices located throughout campus. Clicking on the “Check My Print Balance” link will be log you into your PaperCut account, and any AC Cash you add to your AC Card is recognized in your PaperCut account and available to use for printing.