FAQ’s & Guides
Click the questions to find out the answers to some of our most Frequently Asked Questions.
If you can’t find what you are looking for, please email us.
Residence Applications:
Questions related to application can be found on the Apply Now page.
What to Bring and What Not to Bring to Residence:
What to Bring
Note: Bring one car only! If it doesn’t fit in one car, it likely won’t fit in your room.
Bedrooms Items
- Bed Linens (double bed – size 54″ x 76″)
- Comforter, blanket and pillows
- Small under bed storage, clothes hangers
- Small furniture items (eg. small dresser or bookshelf)
- Laundry basket
- Decorative items (eg. photos, pictures, posters, rugs, throws, plants)
- 3M Hooks or removable mounting tape for hanging decorative items (no nails or tacks please)
- Bedside lamp
- Bedroom garbage bin
- Television (televisions are no longer provided in the bedrooms)
Personal Items
- Laptop and charger or desktop computer
- Phone charger
- Headphones
- Study supplies (eg. notepads, pens, pencils, highlighters)
- CSA/UL approved power bars and extension cords
- Small appliances (eg. small fan, humidifier) *
- Reusable water bottle
- Smell proof container that seals completely for cannabis or tobacco storage (residents 19+ only) **
Kitchen Items
- Induction cooker *
- Toaster or toaster oven *
- Kettle, Coffee Maker *
- Dishes and utensils
- Pots and pans
- Tupperware, food storage containers
- Cooking utensils
- Glasses, cups, mugs
- Can opener, scissors
- Dishrack
Cleaning Supplies:
- Small personal vacuum
- Swiffer Wet cleaner and replacement pads
- Household disinfectant cleaners and wipes
- Laundry detergent, fabric softener, dry sheets
- Dish soap, hand soap, sponges, dish cloths
- Garbage bags
- Paper towel and kitchen towel
- Rubber gloves
- Duster
Bathroom Items
- Shower caddy
- Shower curtain and shower curtain hooks
- Bath mat
- Bath towel and hand towel
- Toothbrush, toothpaste and toothbrush holder
- Toilet paper
- Toilet brush and plunger
* All appliances MUST have an automatic shut off
** Not permitted during AC Residence Dry Week
What NOT to Bring
Please note that these items are not permitted in Residence at any time.
- Refrigerator (including mini-fridges)
- Open element appliances
- Appliances without an automatic shut off
- Subwoofers (bass) or amps
- Scent diffusers, candles, incense
- Kitchen Garbage Bins (these are provided)
- Internet Router (there is wifi access in the building)
- Space heaters
- Pets
- Funnels and drinking game supplies
- Large volume alcohol containers
- Single serve glass bottles
- Cases of beer over 12 cans
- Nails or tacks (use 3M hooks for posters)
- Paint (it is not permitted to repaint the rooms)
Move In:
Can I move-in early or move-out late?
The Residence cannot accept early arrivals, please select a preferred move-in arrival time slot in your application by clicking on ‘appointments’ in the application menu.
I require accessibility accommodations, and/or a personal support worker, how do I arrange?
If you have specific accommodation needs, please indicate that in your Residence application under “Special Considerations”.
Please contact Attendant Services Program (Carleton University) to make arrangements for PSW support.
What happens if I arrive later than the official move in day?
If you are unable to move in during the official move-in weekend, please email us at info@algonquinresidence.ca to let us know when you will be arriving so we can update your arrival date.
When can I move into Residence?
The earliest move-in day for Winter Term 2025 is January 04.
Will move in carts be available for me to use on move in day?
Unfortunately, we are unable to provide carts for everyone during move-in. If you need a cart, please bring one with you as we may not have carts available.
Will there be people to help me move in when I arrive?
To lessen congestion in Residence and lessen elevator wait times, we kindly ask you to limit the number of individuals helping you move-in. Remember, you could be moving in at the same time as your roommate…that’s a lot of people in a small space at once!
Once you arrive, you will be greeted by Residence staff members who will provide you with your move-in package which includes your room assignment and keys and the front desk is available 24/7 to answer any questions you may have.
Move Out:
Move Out Checklist
- Check your drawers, under your bed, cupboards in the kitchen and bathroom, behind your dresser, to ensure that you have packed all your items.
- Don’t forget to take your bicycle home if you brought one.
- Remove any additional furniture or larger items you may have added to the room – please do not leave these items behind. A fee will be added to your account for removal of any large items left behind.
- Replace residence furniture to the position it was in when you moved in.
- Remove all trash and recycling from your suite and dispose of in the dumpsters outside in Lot 10. A fee will be added to your account for removal of trash left in the suite.
- Lightly clean your room and common areas. A fee will be added to your account for cleaning of any excessive mess left behind.
- Report any damages to the front desk. Regular wear and tear is to be expected but if you accidentally made a hole or other damage, please let us know about it. Fees may apply for excessive damages.
- Close your bedroom window, turn off lights and set the thermostat to a neutral temperature (20c).
- Lock your door and return your bedroom key to the front desk.
- Settle your account with the front desk and check-out.
- Have a safe trip home!
Move Out Assistance
You are welcome to invite people to help you move-out from residence. To avoid overcrowding in the halls and elevators, we ask that you limit helpers to 2 people.
No Storage
Your room must be completely vacated upon your departure.
The Residence does not store or forward belongings. Anything left behind after you check-out will be discarded.
Don’t forget to check with the front desk for any mail which we may be holding for you. The Residence does not forward mail and any uncollected mail will be returned to sender.
Don’t forget to update your mailing address with Amazon and other online ordering platforms or subscription services. Mail delivered for you after you move-out will also be returned to sender.
Garbage
Please dispose of all garbage and recycling in the dumpsters and trash cans located in Parking Lot 10.
If you have any unwanted personal items or furniture, please do not leave them in your suite. There are several thrift stores nearby that would love to receive your donation, otherwise, please dispose of unwanted items into the dumpster.
We appreciate your cooperation in properly disposing of garbage and recycling directly to the correct dumpster.
Key Return
- Once you have completely vacated your suite with all belongings removed, please lock your bedroom door and return your bedroom key to the Front Desk.
- At the Front Desk, please fill out a key envelope to enclose your keys for return.
- If the front desk is busy – no sweat – just leave your sealed and fully-filled-out key envelope in the key drop box.
Re-Apply to Residence
Want to live with us again next year? Apply Now!
Living in Residence:
What if something breaks in my room?
If something breaks in your room, you can fill out a maintenance request through the Housing Portal under the Maintenance Tab.
This form authorizes our maintenance staff to enter your room between the hours of 8:00 AM to 8:00 PM to repair the damages you have requested. This request may take a few days to get to so we ask for your patience. You can also speak with a Residence Services Representative at the Front Desk for assistance.
If it is an emergency we ask that you alert our staff at the Front Desk to the situation.
Please note that any damage to the room that has occurred at the fault of the resident will be billable.
When is the front desk open?
The Residence Front Desk here to assist you 24/7.
Visit us in the front lobby or give us a call at 613-727-7698.
Our Admin Team are also here to assist you Mon-Fri 9-5 and can also be reached at info@algonquinresidence.ca
Is parking available for Residents?
For more information about parking, please visit Parking Services.
What kind of security is in place?
The Residence offers exceptional security from the moment you pass through the main entrance, until you slide your electronic card into your suite door.
- Security cameras are located in all common areas, hallways and entrances
- Panic buttons are also located at every stairwell exit throughout the entire building
- The front desk is staffed 24 hours a day, 7 days a week
- A manager is on call 24 hours a day, 7 days a week, to respond to any emergencies in Residence
How will I know what is going on in the Residence?
We have lots of ways for you to find out what is going on!
- Check out our online Events Calendar
- Follow us on Instagram
- Check your emails for your monthly Residence newsletter
- Speak to your RA
- Check out the event calendars and posters around the building.
- Stop by the Community Support Desk located in the Back Lobby most evenings.
Please ensure that we have your preferred email address so that you don’t miss out on our monthly newsletter! The front desk can help you update your contact information if you need to change this.
What if it gets really loud in Residence while I’m sleeping or studying?
If you are disturbed at any time of the day or night, before contacting the Front Desk, please try to talk to the resident(s) who is/are causing the disturbance. Get to know your neighbours and build a respectful community.
If you are still being disturbed, please contact the Front Desk and they will help you reach an acceptable volume by speaking to the resident(s). The Front Desk staffed 24 hours a day, 7 days a week if you need any assistance.
For the courtesy of all residents, quiet hours are observed from 11:00pm to 7:00am.
What is the smoking/vaping policy?
Algonquin College is a clean air campus. Smoking and vaping are prohibited on campus, including the Residence building and grounds.
More information on the Clean Air policy, HS 10 Smoke-Free Campus, can be found on the Clean Air website.
Can I stay in Residence over the winter break?
*Winter Break for the Academic Year 2024-2025 begins on December 16, 2024 and ends on January 04, 2025.*
During the Fall term, you will receive an email with more information about staying in the Residence over the Winter Break. You must submit your Winter Break Extension Form prior to December 01, 2024 if you plan on staying for either part of or the entire break.
There is an additional charge of $10 per day for staying in Residence during the Winter Break.
How do I put money on my AC Card?
To learn more about your AC Card + U-Pass and how to top it up, visit the Card Services Webpage.
Your AC Card is the only card you need to have with you on campus!
It can be used to:
- Access your Residence suite
- Pay for laundry in Residence
- Ride OC Transpo and STO Lines (Eligible Students)
- Eat on campus using your meal plan
- Access labs & rooms
- Shop & pay on campus
- Connections: The Campus Store
- The Print Shop
- Print on campus
- Borrow equipment, library books and more
- Save $ both on & off campus
- Identification for exams, Health Services, access to the Jack Doyle Athletics and Recreation Centre, and more
Connect With Us
Follow us on social media to keep up to date with everything about AC Residence!
@ACResidence