Campus Services FAQ
Student Support Services | Card Services | Textbooks & Course Materials | Parking and Locker Services | Food Services | The Students’ Association
Important note: Algonquin College has lifted its mandatory COVID-19 vaccination policy and no longer requires masks to be worn while on campus. However, masks are still encouraged to help stop the spread of the COVID-19 virus. The latest messages from the President can be found here.
Student Support Services
We have transitioned our services to meet the needs of our students. This means students can access student services on campus (Monday to Friday 8 a.m. to 4 p.m.) or virtually. We have developed many new resources to support your success, such as our Student Learning Kit. We encourage you to also explore your Current Student landing page – your one-stop-shop for links to resources and services to support you during your studies.
Card Services
Q: I am a new student. How do I get my AC Card?
To order a free Algonquin College student card you must use the online portal to submit a photo of yourself to the college. Once the college has processed your order, your student card can be picked at General Information at the Pembroke Waterfront Campus, Room 131 in Student Services, between 8 a.m. and 4 p.m. Monday to Friday. Students not living in the Pembroke Area can request to have their student card mailed to them by emailing Maria Orman at ormanm@algonquincollege.com.
Please follow the instruction here acphoto.algonquincollege.com to order a student card and submit your photo.
Textbooks & Course Materials
For all information about Textbooks and Course Materials visit our Book List website page.
Q: How do I know which course materials I need for my term?
Booklists can be accessed here. Your Booklist is your custom list of textbooks needed for your courses. You can order your course materials from The Campus Store online. Information on shipping and pick-up options can be found here.
All programs provide students with a list of books that will be required during the each term. Students should order these books to ensure they have the resources required for each of the courses that they are enrolled in. Attending program orientation (Check our AC Start Orientation website for the day and time that your program orientation is being held) will ensure that you have the opportunity to ask questions about any other resources that might be required such as a laptop computer, software or special equipment needed for practical skills training.
Important note for Bachelor of Science in Nursing students:
Your booklist might not yet be available due to the additional complexity/coordination with the University of Ottawa. In the case where your booklist is not available, you can use the “Search by Course” function and select “Pembroke Campus”, “Winter 2022 Term” and “View courses for all programs” to select your respective courses
Q: How can I access my Booklist?
Access your Booklist with your network username and password to see the required and recommended resources for your courses. You can order your books online directly from your Booklist. If available, you will see the choice of format (print book, digital or used) at the time of purchase.
Q: How do I order my books?
Textbooks can be ordered through the Algonquin College Connections Campus Store online. Once your order has been processed you can choose three options to receive your books. These options include picking up your books at the Ottawa Campus bookstore, the Pembroke Campus bookstore or having them shipped directly to your home address. Please note that pick up hours for books on either the Ottawa or Pembroke Campus. Here is the link to order books online: bookstore.algonquincollege.com/books
Q: How do I access my digital resources after I have purchased them?
Steps to Accessing your Digital Resources
- ACCESS CODE
After you’ve made your purchase on thecampusstore.ca, you will receive an email containing a licence code that you will then use to access your digital resource(s). If your receipt has a Publisher Resource Code, your instructor will give you instructions on how to access your resource. In that case, the below steps 2-4 don’t apply. - REGISTER
Register with Texidium by entering your email address, copying the access code from your email and pasting it into the registration form. Complete the form by entering the remaining required information. - INSTALL
Log in to your Texidium account and click on “download apps” to install Texidium. - DOWNLOAD
In the Texidium application, double click the eTextbook to download it to your device for offline use.
Q: Who do I contact if I am having a problem with my textbook (print or digital) order?
Call the Campus Proud Shop at 613-735-4700, Ext. 2711 or visit her in Room 144, near the main entrance.
Hours vary depending on the time of year and the need of students.
You can also email the Pembroke Campus Proud Shop coordinator, Jean Barr, at barrj@algonquincollege.com for information about store hours, book costs, ordering of books, etc.
Parking and Locker Services
Q: How do I purchase a parking pass at the Pembroke Waterfront Campus?
Exciting news! Parking Services for the Pembroke Campus is going “permitless”! When you purchase your parking option for the fall, you will receive a receipt; however, you will not receive a physical permit. Parking Services is now using Licence Plate Recognition. This is an easy and convenient way to identify your parking permit by scanning your license plate, eliminating the need for a physical parking permit.
Choose the parking option that is right for you! There will be a variety of short-term and long-term options available for you to choose the one that best suits your needs. Compare your options here and choose the one that fits your schedule!
Q: Will I need a physical parking permit in my car to park on campus?
You will no longer need a physical permit to park on campus!
Check out this video to find out more about parking on campus! Rules and Regulations for the Pembroke Campus are below this video.
Q: How do I buy a parking permit?
To purchase a parking permit visit our parking and lockers website: www.algonquincollege.com/pembroke/parking-lockers/ and complete the steps listed.
Q: I have on-campus classes. Am I able to rent a locker?
Yes. Please contact our Fees Clerk, Melissa Brasch to rent a locker. Melissa can be reached at braschm@algonquincollege.com or at 613-735-4700, ext. 2702.
Q: How much does a locker cost?
The fee for a locker is $20.35 per semester
* Once the semester begins locker fees are non-refundable
Food Services
Q: Are campus food services open?
Yes, our Food Services will be open to students and employees during the following dates and times:
- Monday-Friday: 7:30 a.m. to 2:45 p.m.
The Students’ Association (SA)
Q: Will The SA office be open to offer in-person services?
Yes, the Students’ Association office will be open Monday to Friday from 8 a.m. to 4 p.m. for in-person services. Please see all other SA services listed or available online through our website www.algonquinsa.com.
Q: Is the Food Cupboard still available for students in need?
Yes, the SA has created an online application form for students to be able to access The Food Cupboard resources without having to come directly into The Students’ Association office, Room 100.
Q: Will the Fitness Zone be open this term?
The SA has implemented safety controls for your health and protection. The Fitness Zone will be open for student use by appointment Mondays, Wednesdays, and Fridays. A limited number of drop-in sessions will be available on Tuesdays and Thursdays. Please contact the Student’s Association for availability and safety guidelines. The hours of operation will be Monday through Friday from 8:00 a.m. – 6:00 p.m. with an occasional shutdown period for additional cleaning.
Q: Will the Gymnasium have intramurals or open gym time?
Yes. Sports such as Volleyball, Badminton, Table Tennis will be possible to play as normal with certain safety protocols. Students can use a variety of equipment safely during open gym time. The hours of operation will be Monday through Friday from 8:00 a.m. – 6:00 p.m. with occasional shutdown periods for additional cleaning.
Q: Will I still be able to use the Rock Climbing Wall?
Yes, with rigid protocols the Rock Climbing Wall will be available for student use with reduced hours of operation. Students will have the use of touchless sanitizing stations before and after each climb with a consistent 2-meter separation. Just like all Students’ Association facilities, the Rock Climbing Wall will be fully sanitized by all-natural and skin safe disinfectant between each group use. The rock climbing wall is located in the Gymnasium and follows the same hours of operations with occasional shutdown periods for additional cleaning. (This is subject to change based on Ontario government and District Health Unit guidelines)
Q: Will the Students’ Association have events for me to participate in?
Yes! The SA has lots of events planned on-campus, off-campus and virtually online for you to have a fun college experience. Clubs and communities are created by students and are able to book space and apply for funding for their club activities. To see the upcoming events and how to create and join a club please visit www.algonquinsa.com.
Q: How do I make changes or opt-out of my health/dental plan?
For Key Dates and information regarding your health plan please visit the SA Health and Dental Information page.