Patient Coordinator
Posted on Friday, July 12th, 2024
Heritage Hearing Care | Pembroke, Ontario
Part-Time 20 hrs/wk | Wage: Hourly $19.00 /hr | Closes 2024-08-01
Job Description
Client Coordinator
Heritage Hearing Care – Pembroke, ON
Job Title: Patient Coordinator
We work in a team environment. The Patient Coordinator and the Office Manager will work together to determine the best delegation of routine tasks. Audiologists may make requests for assistance with client care. Additional tasks may be assigned by the business owner.
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BASIC FUNCTION: To provide a high level of customer (patient) satisfaction and to achieve clinic business objectives with professionalism, flexibility and caring.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Outlined below. Additional duties may be assigned.
CUSTOMER SERVICE/SALES:
· Ensure that current patients’ needs are met in a timely manner.
· Manage invoicing and accounts receivables based on patient purchases and insurances claims
· Recognize and capitalize on sales opportunities through various mediums (walk-ins, customer referrals, telephone inquiries, retention practices, etc.).
· Conduct effective telephone follow up to reschedule “no shows” and cancellations according to procedures.
· Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning functions dependent upon requirements.
· Identify community events and organizations to promote Heritage Hearing Care and identify sales opportunities.
· Act as a liaison with physicians’ offices to maximize referrals.
REPONSIBILITIES:
· Effectively handle multiple incoming telephone lines with ability to answer general questions, collect and record patient and marketing information.
· Assemble, maintain and process patient charts according to policies and procedures.
· Maintain well organized appointment schedule to optimize patient care and revenue opportunities.
· Understand that various roles and job descriptions of the Audiologist vs. Support Staff for appropriate appointment scheduling.
· Maintain and process insurance documentation.
· Follow established procedures for:
· Cash management, receivables, and payables
· Patient transactions
· Clinic supplies
· Clinic maintenance
· Mail handling
· Hearing aid clean & checks
· Compile reports as required.
· Assist with marketing initiatives
· Take minutes at weekly meetings
· Effectively use the Simba to enter patient information, transactions, and lead tracking.
· Attend any scheduled meetings. Meetings may be during or after regular working hours
· Maintain an organized and clean working environment.
· Follows company work and safety procedures and policies.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
EDUCATION and EXPERIENCE: High School Diploma or equivalent. Experience in an environment with an emphasis on sales, customer interaction, and having to work with multiple tasks is required. Past experience working with senior population is an asset.
LANGUAGE SKILLS: Excellent oral and written communication skills, ability to establish and maintain a professional rapport with patients and co-workers. Bilingualism is preferred
COMPUTER SKILLS: Computer/Keyboard skill. Proficient with MS Windows and Office.
MINIMUM REQUIRED SKILLS: Ability to be flexible in work responsibilities. Ability to function in a multi-tasking environment.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to use hands and fingers, and talk and hear. The employee frequently is required to sit and reach with hands and arms, lift and move files and boxes. The employee is occasionally required to stand and walk. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Types: Part-time ** This is a part-time with the possibility of becoming a full time position.
JOB TERMS: Permanent
APPLY BY: 2024-06-30
How to Apply
Email applications to Community Employment Services ces@algonquincollege.com with the job title in the subject line. Please note, this is an application to participate in an Employment Ontario, Employment Service program and not a paid position with Algonquin College. Resumes of suitable candidates will be presented to the employer.
NOTE: Algonquin College and Community Employment Services are not responsible for the accuracy, validity or authenticity of external job postings or their content. These advertisements are printed as described by the employer. Algonquin College and Community Employment Services do not screen employers or worksites. It is your responsibility, as an employee, to exercise appropriate caution.
Job seekers, contact Community Employment Services Barry’s Bay, Eganville, Pembroke for assistance with your employment search.
- Posted in
- Barry's Bay Eganville Pembroke