Front Desk Clerk, Hotel

Posted on Thursday, January 16th, 2025

Holiday Inn Express Pembroke | Pembroke, Ontario
Full-Time | Wage: Hourly 17.20 /hr | Closes 2025-02-06

Job Description

Requirements:

Education: Secondary (high) school graduation certificate
Experience: Experience an asset
or equivalent experience

Tasks:

Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests’ departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Provide customer service

Computer and technology knowledge:

Multi-line switchboard
Central reservation system (CRS)
Opera

Personal suitability:

Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Judgement
Organized
Reliability
Team player

Screening questions:

Are you available for shift or on-call work?
Are you available for the advertised start date?
Are you currently legally able to work in Canada?
Do you currently reside in proximity to the advertised location?
Do you have previous experience in this field of employment?

Health benefits:

Dental plan
Health care plan
Work Term: Permanent
Work Language: English
Hours: 16 to 40 hours per week

JOB TERMS: Permanent
APPLY BY: 2025-02-06

How to Apply

Interested candidates may apply in-person at 8 International Dr, Pembroke, ON, K8A 6W5.

NOTE: Algonquin College and Community Employment Services are not responsible for the accuracy, validity or authenticity of external job postings or their content. These advertisements are printed as described by the employer. Algonquin College and Community Employment Services do not screen employers or worksites. It is your responsibility, as an employee, to exercise appropriate caution.

Job seekers, contact Community Employment Services Pembroke for assistance with your employment search.

Contact CES Pembroke

• Posted in
• Pembroke