Disagreements happen, but there are ways to make the most out of conflict in the workplace. The importance of pausing and validation can be a powerful tool to help you shift a potential disagreement into a conversation. Listen to this 3:13 min audio clip to learn more about this technique to help you develop your reflective listening skills.
Would you like to learn more? Listen to the comprehensive course on Making the Most of Conflict.
Have questions? Suggestions for future Employee Learning Moments? Contact the Centre for Organizational Learning.