The Power of Validation

Posted on Wednesday, June 12th, 2024

Great listeners do three critical things: listen, seek to understand, and then validate the emotions of the speaker. In this introductory 5:01 audio course, Pete Mockaitis sits down with best-selling author, Michael Sorensen and takes a deep dive into communication skills to help you build and sustain better relationships. You can improve your everyday conversations using a proposed four-step validation method.

Find out what to do if you unintentionally invalidate others or miss the mark in how you respond, developing your capacities, along the way, to facilitate difficult emotional conversations. By the end of this course, you’ll be ready to reestablish your boundaries and listen more closely than ever before.

Have questions? Suggestions for future Employee Learning Moments? Contact the Centre for Organizational Learning.


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