We have designed our Frequently Asked Questions to support common student inquiries which may come up during your courses, as well as what you need to know about Final Grades.
Where will I find my grades throughout the course?
Feedback and grades on individual assessments will be indicated in the Learning Management System (LMS). You can access this through the Grades option on the tool bar within the course.
How long does it take to receive assignment grades and feedback?
All assignments submitted on or before the due date, should be graded and feedback should be provided in the LMS within 5 business days of the deadline, unless otherwise indicated in your course announcements.
Who should I contact about grade concerns during my course?
Always contact your facilitator first regarding grade concerns, this includes missing or incomplete grades, questions regarding your feedback and/or issues viewing grades in the LMS.
If you do not hear back from your facilitator within 2-3 business days, please contact us at online@algonquincollege.com, indicating your full name, student number, course code and semester you are enrolled in.
Where will I find my final grades?
Final grades will not be located in the LMS, you will only find your final grades on your ACSIS account. These can be viewed in the Transcripts screen, and in the Academic Planner for part-time course registrants declared into a program of study.
Note that final grades will appear on ACSIS as a letter grade only, usually in the format A+ through F or P/F in the case of Pass/Fail courses.
When will I receive my final grade?
Final grades should be available in your ACSIS account within 3-4 weeks of the course end date.
If you do not see your final grade on your transcript within a month of the course end date, please contact olgrades@algonquincollege.com, indicating your full name, student number, course code and semester you are enrolled in.
What if I need my final grade early?
Our grading policy requires final grades to be submitted for approval within three weeks of the course end date. If you require your final grade early, you should:
- Contact your facilitator directly, preferably before the course end date. Explain the reason for your request, and ask if they could consider expediting the grade.
- Contact olgrades@algonquincollege.com if the course has ended. You will need to indicate your full name, student number, course code, semester you are enrolled in, and a detailed explanation for why you require an expedited grade.
Please note that only concerns of a serious nature will be considered for expedited final grades, these may include admissions to another program or institution, grade entry required early to attend graduation (most often for credit recovery students), or confirmation required for employment or sponsorship purposes.
Note that expediting grades does not expedite graduation status. Full-time graduation review is completed after the grading period is over for all students in a program, individual review is not available. While part-time students can complete their graduation request in ACSIS once all grades are available, graduation requests cannot be expedited and will be reviewed in the order of submission.
How can I confirm my exam mark and/or full grade breakdown?
If your course is offered through our AC Brightspace, you can view your grades breakdown in the LMS. While the course will indicate “CLOSED,” you will be able to click in and will have view only access to see your grade breakdown and feedback after the course has ended.
If your course is offered through OntarioLearn, please email olgrades@algonquincollege.com (indicating your full name, student number, course code and semester you are enrolled in) to request a copy of your grade breakdown for review. You will not have access to view grades through your OntarioLearn LMS account after the course has ended.
What is the grading system?
Most online courses are graded using one of the following grading systems:
1. Letter grades A+ through F are assigned in most courses which are graded on a percentage scale in the LMS.
Please note that some programs or courses may have a higher passing grade than 50% or may include requirements such as passing the final exam to pass the course. Please refer to your course outline to determine the minimum passing requirements for your course.
2. Pass/fail: to obtain a pass (P) in a pass/fail course, you must complete all required course deliverables with a minimum passing standard. If even a single assessment is incomplete or failed, you will not receive a passing grade for the course.
For detailed information regarding the grading system, please review the AA14 Grading System Policy.
Who should I contact about grade concerns?
If you have any concerns regarding your final grade, please contact olgrades@algonquincollege.com, indicating your full name, student number, course code and semester you are enrolled in. Please provide as much information as possible regarding your inquiry to ensure we can investigate and provide the correct next steps.
What do I do if I want to formally appeal my final grade?
If you are concerned about your grade, your first step should be to reach out to olgrades@algonquincollege.com, as above. We always start by reviewing the situation to determine if there is an error or resolvable issue before escalating to a formal grade appeal.
If the grading concern cannot be resolved after an investigation by our Grades Coordinator, please refer to policy AA37 Review of Final Grade for the steps required to initiate a formal grade review and/or appeal.