CRISIS MANAGEMENT AND CRITICAL INCIDENT STRESS

An effective foundation for concepts and skills employed in crisis or disaster situations is explored. Students learn about group behaviour, psychological response to crisis, crisis communication, as well as gain a solid grounding in understanding and managing critical incident stress reactions in people exposed to traumatic events, with particular emphasis given to the nature of trauma and the mitigation of its impacts. Students explore different types of critical incidents and their associated features, acute, delayed, and cumulative stress reactions of normal persons exposed to abnormal events, the rescue personality and basic debriefing methodology.