FAQ

Frequently Asked Questions

How can I contact you?
How do I order additional Test Report Forms?
What time does the test start and how long is it?
What should I bring to the test?
Can I get a refund or change the date of my test?
Can I see my results online?
Where are your test locations?

How can I contact you?

IELTS Office Algonquin College Room B453
1385 Woodroffe Avenue
Ottawa, ON K2G 1V8
Canada
Telephone: 613-727-4723 x2912
E-mail: ielts@algonquincollege.com

How do I order additional Test Report Forms?

You can order additional Test Report Forms to be sent to a Recognized Receiving Institution by completing form and email them to ielts@algonquincollege.com or bring in person.

The cost for additional Test Report Forms is $20.

Requests are normally processed within 5 business days.

What time does the test start and how long is it?

You will receive an email one week before the test with information about where to go and what to bring. It is your responsibility to contact us if you do not receive the email. Please check your “junk”, “spam” or “bulk” email folders.

Test Day Schedule

8:00: Candidates arrive at Registration area. During the check-in process, we will take your photo and scan your finger. These security measures are requirements of IELTS and must be done prior to taking the test. Information about your Photo and Finger Scan

8:45: Candidates arriving after this time will not be permitted to sit the test. No late-comers are allowed into the test room once the test has begun and there is no refund given.

9:00: The Listening, Reading and Writing components of the test begin and will finish at approximately 12:15

13:00- 18:00 Speaking tests will be scheduled at 20-minute intervals on the day of the test. You will be notified of your time slot and the location on your speaking test on test day. (** In rare cases, it may be necessary to schedule Speaking tests 7 days before or after the Test Day. You will be notified by phone or email if this should happen.)

What should I bring to the test?

• Your valid identification: Passport or Permanent Resident Card (You MUST have the identification you used when registering in hand to sit the exam. If you come without your passport/PRC, you will not be permitted to sit any component of the exam and there will be no refund.)
• Optional: water in a clear bottle (with label peeled off)

Please note: No cell phones are permitted in the test room. If you bring a cell phone or other electronics into the test room, you will be immediately disqualified and asked to leave the test. No refund will be given. There will be a safe place to secure your belongings while you write the test, but Algonquin College is not responsible for lost or stolen items. Please leave all valuables at home.

Can I get a refund or change my test date?

Refunds and Transfers

We can offer you a refund of your test fee or a transfer to a new date (within 3 months) as long as we receive enough notice. We require at least one week’s notice for a computer-delivered test and 5 weeks for a paper-based test. If you have a last-minute emergency, we can refund or transfer if you provide documentation supporting your absence. A list of what is considered “Acceptable, Serious Cause” is noted below.

Computer-delivered IELTS Test

Paper-based IELTS Test

Last minute requests for refunds/transfers are only considered under special circumstances, such as the ones listed below:

• Serious Illness — hospital admission or serious injury (must be accompanied by a medical note from a registered Medical Doctor)
• Loss or Bereavement — death of a close family member (must be accompanied by a death certificate)
• Hardship/Trauma — victim of a crime, victim of a traffic accident (must be accompanied by a police report)
• Military Service — enlistment (must be accompanied by a letter from government)

You must submit:

1. Documented proof of the above (for example, a doctor’s note)
2. A completed Request for Refund or Test Date Transfer Application Form

There is a $75.00 administrative fee for all refunds and a $75 charge for transfers.

Can I see my results online?

Results will be available 13 calendar days after each test date. Candidates can pick up their Test Report Forms in person at Algonquin College, room B453, from 9 am to 11 am on the 13th day following the test. All results which are not picked up at that time will be mailed to the candidates via Canada Post. We can not predict how long it will take Canada Post to deliver the results. If you need your results quickly, please pick them up in person on the 13th day or arrange to have them couriered (for an extra charge)

Unofficial online results can be accessed 13 days following your test. These can be found here.

If you are having trouble accessing your results online, please be sure to use your full name as it appears in your passport.

Please note: No results will be released by email or telephone.

Enquiry on Results

If you feel that you should have scored higher on your IELTS test, you can request an Enquiry on Results (EOR). To request an EOR, please email us your completed Enquiry on Results Application at ielts@algonquincollege.com

You must submit this request within 6 weeks of your test date. The fee for a re-mark is $170, which is refunded to you if the results are returned in your favour. You will be sent a link to pay the fee online once we have received your forms.

An Enquiry on Results takes about 2-3 weeks from the time the request is received. If your result changes, you will need to send us your original Test Report Form before we issue you a new one with the new scores.

If any component is re-marked higher than the original score, you will receive the following upon the surrendering of your original TRF (we will need the original TRF to be sent to us)

• A full refund
• A reprinted TRF (once we receive your original TRF)

Payment

• A bank draft, certified cheque or money order for $170, made out to Algonquin College
• Request a link to our secure online system, where you can pay by Visa or MasterCard

All requests can be submitted in person or mailed to

Patricia Boland, IELTS Administrator,
Algonquin College IELTS Test Centre B442
1385 Woodroffe Avenue, Ottawa, ON K2G 1V8

Where are your test locations?

We test at the following locations:

Ottawa
Algonquin College
1385 Woodroffe Ave.
Ottawa, ON, Canada
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Kingston
St. Lawrence College
100 Portsmouth Avenue
Kingston, ON,
K7L 5A6
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Belleville
Academy of Learning College
250 Sidney St.
Belleville, ON, Canada K8P 3Z3
View on Google Maps

Brockville
St. Lawrence College (Brockville Campus)
2288 Parkedale Ave.
Brockville, ON, Canada, K6V 5X3
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Cornwall
St. Lawrence College (Cornwall Campus)
2 St. Lawrence Dr.
Cornwall, ON, Canada, K6H 4Z1
View on Google Maps