Archived ITS Alerts and Outages

This page lists archived Outages and Alerts that took place previous to the current calendar year.

For ITS Alerts, Outages, and Notices for the current year, see the ITS Alerts, Outages, and Notices page.

Caution! ITS alerts email will always come from ITS, have ITS header and footer images, and follow the same format. If you are suspicious of an email you receive, please contact extension 5555. For more steps you can take to be secure, see the Algonquin College Information Security website.

For the ITS upgrade and outage policy, see Information and Communication Technology Systems Maintenance policy.

Scheduled Maintenance

Where: All Campuses

What: VDI – mydesktop.algonquincollege.com

When: Sunday, December 20, 2020 from 7:00 am until 9:00am.

ITS will be performing scheduled maintenance to VDI – mydesktop.algonquincollege.com, Sunday, December 20, 2020 from 7:00 am until 9:00am. As part of this maintenance, VDI – mydesktop.algonquincollege.com will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Cisco Telephony Upgrade

Where: All Campuses

What: Cisco Telephony phone system

When: Friday, December 18, 2020 from 6:00pm.

ITS will be upgrading the Cisco Telephony phone system from the current 10.5 version to v12.5 beginning Friday, December 18 at 6pm. The upgrade will require resets to College phone units and configuration changes to Softphone settings. The primary changes will occur Friday evening after 6pm and full testing of detailed functionality will continue Saturday, December 19. There should be minimal disruption to phone operations. Softphone users will be provided instructions on updating setting required for the new version.

The upgrade is required to maintain support and to provide access to new and improved functionality and features.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: Workday

When: December 11-12, 2020

Workday Production tenant will be unavailable due to scheduled monthly maintenance for a maximum of 8 hours on December 12^th from 2:00am EST until 10:00am EST

Sandbox tenants will be unavailable for a maximum of 12 hours on December 11^th from 9:00pm EST until December 12^th at 9am EST.

Should you have any questions, please contact Workday Support at WorkdaySupport@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: GeneSIS and ACSIS

When: Friday, November 27, 2020 from 6:00pm – 3:00am.

ITS will be performing scheduled maintenance GeneSIS and ACSIS on Friday, November 27, 2020 from 6:00 pm until 3:00am.

As part of this maintenance, GeneSIS and ACSIS will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Ottawa Campus and Residence

What: Phone Systems

When: Sunday, November 15, 2020 from 8:00am – 4:00pm.

Please be advised that ITS will be performing scheduled maintenance on the phone systems on Sunday, November 15, 2020 from 8:00am – 4:00pm.

As part of this maintenance, the phone systems will be intermittent for short periods of time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: Workday

When: November 13 and 14, 2020

Workday Sandbox will be unavailable for a maximum of 12 hours on November 13th from 9:00pm EST until November 14 at 9am EST.

Workday Production will be unavailable due to scheduled monthly maintenance for a maximum of 8 hours on November 14 from 2:00am EST until 10:00am EST.

Should you have any questions, please contact Workday Support at WorkdaySupport@algonquincollege.com.

Scheduled Maintenance

What: Papercut

When: October 29, 2020 from 7:00am until 8:00am

ITS will be performing network maintenance on the Papercut system on Thursday, October 29, 2020 from 7:00am until 8:00am. As part of this maintenance, Papercut will be unavailable to all staff and students.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

What: ACPhoto

When: October 29, 2020 from 8:00am until 12:00pm

ITS will be performing network maintenance on the ACPhoto application on Thursday, October 29, 2020 from 8:00am until 12:00pm. As part of this maintenance, ACPhoto site will be unavailable.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

What: Sharepoint 2010 Server (on premise)

When: October 13, 2020 from 4:00pm until 5:00pm

ITS will be performing network maintenance to the SharePoint 2010 server on October 13, 2020 from 4:00pm until 5:00pm. As part of this maintenance, SharePoint 2010 will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Pembroke Campus

What: Network Maintenance

When: Saturday, October 10, 2020 from 8:30am until 12:00pm

ITS will be performing network maintenance at the Pembroke campus on Saturday, October 10, 2020 from 8:30am until 12:00pm. As part of this maintenance, Internet Services, including phones, wireless, and Intranet will be intermittent at the campus during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Pembroke Campus, Second Floor

What: Network Infrastructure Maintenance

When: Friday, October 9, 2020 from 8:00am until 11:00am

ITS will be performing network maintenance at the Pembroke campus, second floor on Friday, October 9, 2020 from 8:00am until 11:00am. As part of this maintenance, Internet Services, including phones, wireless, and Intranet will be intermittent at the campus during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Perth Campus

What: Network Maintenance

When: Sunday, October 4, 2020 from 8:00am until 4:00pm

ITS will be performing maintenance at the Perth Campus on Sunday, October 4, 2020 from 8:00am until 4:00pm. As part of this maintenance, Internet Services, including phones, wireless, and Intranet will be intermittent at the campus during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: September 28, 2020

Outreach

What is happening:

A migration to SharePoint Online from the aging SharePoint 2010 platform will be done in stages starting this month to help bring your stored content into the cloud and take advantage of the latest collaboration, intelligence, and security solutions within Office 365.

How does this impact you?

This migration poses no risk to your documents currently stored in SharePoint 2010. Algonquin College’s Information Technology Services (ITS) team will commence the migration in a seamless fashion that will not impact current operations. Employees using SharePoint Online and Microsoft Teams will be able to manage their content in a way that lends itself to better collaboration. Everyone currently using SharePoint 2010 is encouraged to review their current stored files, and where appropriate complete a housecleaning of out-of-date material that does not need to be migrated to SharePoint Online and Microsoft Teams.

When the migration of sites commences, site owners and users will be notified so that they will know when to start using SharePoint Online instead of SharePoint 2010.

More information and resources on the migration will be coming soon. If you have any questions please contact Jason Taker, Manager Enterprise Business Platforms at takerj@algonquincollege.com

Scheduled Maintenance

Where: Pembroke Campus

What: Network Infrastructure Maintenance

When: Sunday, September 27, 2020 from 8:00am until 4:00pm

ITS will be performing maintenance at the Pembroke Campus on Sunday, September 27, 2020 from 8:00am until 4:00pm. As part of this maintenance, Internet Services, including phones, wireless, and Intranet will be intermittent at the campus during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Ottawa Campus, Building D

What: Network Infrastructure Maintenance

When: Sunday, September 20, 2020 from 6:00am until 12:00pm

ITS will be performing maintenance in D building on Sunday, September 20, 2020 from 6:00am until 12:00pm. As part of this maintenance, Internet Services, including phones, wireless, and Intranet will be intermittent at the Bookstore and Marketplace Food Court areas during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: Workday

When: September 12, 2020 from 2:00am until 10:00am

Workday will be unavailable on Saturday, September 12, 2020 from 2:00am until 10:00am to allow for the implementation of the 2020R2 feature release.

Watch for announcements on myAC for details of the new features.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: August 18, 2020

Scheduled Maintenance

Where: ACCE Building

What: Network Upgrades

When: Various times

ITS will be performing network upgrades in multiple areas of Residence over the next few weeks. As part of this maintenance, Internet Services, including phones, wireless, and Intranet will be intermittent in Residence during the scheduled time of maintenance.

The maintenance schedule is as follows:

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: August 10, 2020

Scheduled Maintenance

Where: Ottawa Campus, Residence

What: Network Upgrades

When: Various times

ITS will be performing network upgrades in multiple areas of Residence over the next few weeks. As part of this maintenance, Internet Services, including phones, wireless, and Intranet will be intermittent in Residence during the scheduled time of maintenance.

The maintenance schedule is as follows:

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: August 6, 2020

Outreach

We have been made aware that Bell is experiencing a network outage. This outage is affecting residential Bell users as well as the College.

Some areas are slowly being restored. We have not received confirmation from Bell that there is stability in their network.

Until stability from Bell is achieved, users may experience the following issues:

• Users at the Perth and Pembroke campus may not be able to connect to several applications. The phone system may also not function.
• Woodroffe campus phone system may not function reliably.
• Residential Bell users affected by this outage will not have access to any services over the internet.

Remote access to email, Office 365 applications as well as access to the College VPN are still functioning (assuming you are not a Bell user that has been affected by this outage). Calls to our Help Desk (613.727.4723 ext. 5555) will work sporadically.

We will be providing an update as more information becomes available.

Posted: July 15, 2020

Scheduled Maintenance

Where: Ottawa Campus, Residence

What: Network Upgrades

When: Various times

ITS will be performing network upgrades in multiple areas of Residence over the next few weeks. As part of this maintenance, Internet Services, including phones, wireless, and Intranet will be intermittent in Residence during the scheduled time of maintenance.

The maintenance schedule is as follows:

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Ottawa Campus, Residence

What: Network Upgrades

When: Tuesday, July 14 from 8:00 – 10:00 am.

ITS will be performing network upgrades on Tuesday, July 14, 2020 from 8:00 – 10:00 am. As part of this maintenance, Internet Services, including phones, wireless, and Intranet will be intermittent on the 1st Floor, East Wing and 5th Floor, South Wing of Residence.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Ottawa Campus

What: Network Upgrades

When: Sunday, June 28 at 6:00 am – 12:00 pm.

ITS will be performing network upgrades on Sunday, June 28, 2020 from 6:00am – 12:00pm. As part of this maintenance, Internet Services, including phones, wireless, and Intranet will be intermittent in Residence and G Building during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: Workday

When: Saturday, June 27, 2020 6:00 pm – Monday, June 29 at 12:00 am.

While changes to the Payroll module are being implemented, Workday will be unavailable from Saturday, June 27, 2020 at 6:00pm until Monday morning, June 29, 2020 at 12:00am.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: ACSIS

When: Tuesday, June 23, 2020 from 7:00 – 8:00pm.

ITS will be performing necessary updates to ACSIS on Tuesday, June 23, 2020 from 7:00 – 8:00 pm. As part of this maintenance, ACSIS (including all its applications) will be unavailable starting at 7:00pm and will take approximately 45 minutes to complete.

Some users may experience intermittent unavailability until about 9:00pm as the changes synchronize over the internet. If you are unable to reach ACSIS, please close your browser and try again later.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Ottawa Campus

What: Wireless Upgrades

When: Sunday, June 21, 2020 from 6:00am – 10:00am.

ITS will be performing wireless upgrades on Sunday, June 21, 2020 from 6:00am – 10:00am. As part of this maintenance, wireless services will be intermittent during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: June 19, 2020

Outreach

Where: All Campuses

What: ACSIS

When: June 19, 2020

Issues related to the unavailability of some services within ACSIS have been resolved. ACSIS is now fully operational. We thank you for your patience while we worked to resolve the issues.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: June 18, 2020

Unplanned Outage

Where: All Campuses

What: Some services in ACSIS

When: June 18, 2020

We are currently experiencing issues with some applications within ACSIS for both faculty and students and are working diligently on resolving them.

The following applications are currently unavailable:

• Consent Forms for Student Advising
• Academic Planner
• Test Center Booking

An update will be provided by 10am on June 19, 2020.

We appreciate your patience and understanding on this matter.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Posted: May 21, 2020

Outreach

Where: All Campuses

What: Antivirus Software Upgrade

When: Starting on May 21, 2020

As part of ongoing efforts to protect College computers, Symantec Endpoint Protection will be remotely deployed to all devices running Microsoft Windows and Mac OS beginning May 21, 2020. Additionally, ESET Antivirus will be retired from service.

For computers currently located at all campuses (including lab computers), the new Antivirus software will automatically be installed if they are connected to the network.

For Colleagues working from home, the software will be installed when your computers are connected to the College via Virtual Private Network (VPN). Please note that due to the volume of installations, your update may not occur right away.

When the new Antivirus software has been installed, the current ESET Antivirus icon will be replaced with the Symantec Endpoint Protection one. No further action is required on your part.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Ottawa Campus – ACCE, J, N and T Buildings

What: Network Maintenance

When: Thursday, May 21, 2020 from 7:30 am – 11:30 am

ITS will be performing network maintenance on Thursday, May 21, 2020 from 7:30 am – 11:30 am. As part of this maintenance, internet services, including wireless and telephony will be intermittent during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Ottawa Campus – ACCE, B and C Buildings

What: Network Maintenance

When: Thursday, May 14 and Sunday, 17, 2020.

ITS will be performing network maintenance in the upcoming days. As part of this maintenance, internet services, including wireless and telephony will be intermittent during the following times:

• Thursday, May 14, 2020 from 7:30am – 10:00am in ACCE and B Buildings
• Sunday, May 17, 2020 from 6:30am – 9:30am in C Building

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Ottawa Campus

What: Firewall Maintenance

When: Sunday, May 10, 2020 from 6:00am – 9:00am.

ITS will be performing firewall maintenance on Sunday, May 10, 2020 from 6:00am – 9:00am. As part of this maintenance, internet services, including wireless, will be intermittent during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: Maintenance on Camtasia Servers

When: Wednesday, May 6, 2020 from 2:00 pm – 5:00 pm.

ITS will be performing maintenance on the Camtasia servers on Wednesday, May 6, 2020 from 2:00pm – 5:00pm. As part of this maintenance, Camtasia will not be available during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Ottawa Campus

What: Firewall Maintenance

When: Sunday, May 3, 2020 from 6:00am – 9:00am.

ITS will be performing firewall maintenance on Sunday, May 3, 2020 from 6:00am – 9:00am. As part of this maintenance, internet services, including wireless, will be intermittent during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Ottawa Campus, Residence

What: Wireless Upgrades

When: Wednesday, April 29, 2020 from 6:00am – 10:00am.

ITS will be performing firewall maintenance on Wednesday, April 29, 2020 from 6:00am – 10:00am. As part of this maintenance, wireless services will be intermittent during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: Voicemail

When: Wednesday, April 1, 2020 from 9:00pm – 1:00am.

ITS will be performing telephony maintenance on Wednesday, April 1, 2020 from 9:00pm – 1:00am. As part of this maintenance, Voicemail may be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Outreach

Where: All Campuses

What: When to use VPN

While working remotely, some applications will require the use of the Virtual Private Network (VPN) service while some will only require the use of an Internet connection.

Applications that do not require the use of VPN include:

• Algonquin email
• Office 365: Outlook, SharePoint, OneDrive, Word, Excel, PowerPoint, etc
• Brightspace
• ACSIS
• Salesforce (Student use)
• Library databases

Applications that do require the use of VPN would include:

• Workday
• Salesforce
• SharePoint (pre-office Office 365 version)
• GeneSIS
• Network Folders and Share Drives
• Courses using applications accessible only via VPN

If you require any assistance in setting up VPN or have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: IT Network Maintenance

When: Sunday, March 22, 2020 from 6:30am – 8:30am.

Please be advised that ITS will be performing network maintenance on Sunday, March 22, 2020 from 6:30 AM – 8:30 AM. Access to some networking services, including Internet, wireless, and VPN may be intermittent during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: IT Network Maintenance – Virtual Private Network (VPN)

When: Today, Friday, March 13, 2020 from 12:00pm – 1:30pm.

Please be advised that ITS will be performing necessary network maintenance today from 12:00 PM – 1:30 PM. VPN services will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Ottawa Campus

What: IT Network Maintenance

When: Sunday, March 8, 2020 from 6:00am – 8:00am.

Please be advised that ITS will be performing network maintenance on Sunday, March 8, 2020 from 6:00 AM – 8:00 AM. Access to on-campus applications such as ACSIS, Genesis and others may be intermittent during this time. General Internet access as well as access to cloud based applications such as Brightspace and Workday will not be affected.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: Workday

When: Saturday, March 7, 2020 from 2:00am – 12:00pm.

Please be advised that Workday will be unavailable between 2:00am – 12:00pm on Saturday, March 7, 2020 while the Workday Spring Update (2020R1) changes are being implemented.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Ottawa Campus

What: IT Network Maintenance

When: Sunday, March 15, 2020 from 5:30am – 8:30am.

Please be advised that ITS will be performing network maintenance on Sunday, March 15, 2020 from 5:30 AM – 8:30 AM. Access to some networking services, including wireless, will be intermittent during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: Cisco Telephony

When: Sunday, March 1, 2020 from 8:00am – 10:00am.

Please be advised that ITS will be performing updates to the Cisco Telephony system on Sunday, March 1, 2020 from 8:00am – 10:00am.

As part of this maintenance, the phone systems will be intermittent for short periods of time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: Salesforce Maintenance

When: Friday, February 7th from 11:00pm to 11:10pm.

Please be advised that Salesforce will be performing upgrades to their product on Friday, February 7, 2020 from 11:00pm – 11:10pm. As part of this upgrade, Algonquin’s instance of Salesforce will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: Salesforce Maintenance

When: Thursday, January 23, 2019 8:00 pm to 10:00 pm

ITS will be performing system updates to the Salesforce environment on Thursday, January 23, 2020 from 8:00 PM to 10:00 PM EST. During that maintenance window, users will not be able to modify any information in Salesforce.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Ottawa Campus

What: Wireless Environment

When: Wednesday, January 22, 2019 10:00 pm – Thursday, Jauary 23 4:00 am

In order to fix the ongoing wireless issues at the Ottawa Campus, ITS will be performing necessary updates to our wireless environment starting Wednesday, January 22, 2019 10:00 pm – Thursday, Jauary 23 4:00 am. As part of this work, wireless services will be intermittent during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: Mediasite

When: Sunday, January 19, 2020

ITS will be performing an upgrade to the Mediasite platform on Sunday, January 19, 2020 from 7:00am – 12:00pm. As a result of this maintenance, the Mediasite Portal and content will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Ottawa Campus

What: Wireless

When: Tuesday, January 14, 2019 10:00pm – Wednesday, Jauary 15 4:00am

In order to fix the ongoing wireless issues at the Ottawa Campus, ITS will be performing necessary updates to our wireless environment starting tonight at 10:00pm until tomorrow at 4:00am. As part of this work, wireless services will be intermittent during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Perth, Pembroke and Sussex Campuses

What: Network Maintenance

When: Wednesday, January 15, 2020 5:30am until 6:30am.

The network maintenance initially scheduled for Sunday, January 12, 2020 from 8:00am – 9:00am has been re-scheduled to occur this Wednesday, January 15, 2020 starting at 5:30am until 6:30am. As part of this work, telephony and Intranet services will be unavailable at those campuses during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Perth, Pembroke and Sussex Campuses

What: Network Maintenance

When: Sunday, January 12, 2020 8:00am until 9:00am.

ITS will be performing network maintenance on Sunday, January 12, 2020 8:00am until 9:00am. As part of this work, telephony and Intranet services will be unavailable at those campuses during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Woodroffe Campus: 1st Floor Residence

What: Network Maintenance

When: Wednesday, December 18, 2019 7:00am until 8:30am.

ITS will be performing network maintenance on Wednesday, December 18, 2019 7:00am until 8:30am on the first floor of Residence. As part of this maintenance, internet services, including wireless will not be available in the South end of Residence during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Woodroffe Campus: E-Building, 1st Floor

What: Network Maintenance

When: Saturday, December 14, 2019 6:00am until 10:00am.

ITS will be performing network maintenance on Saturday, December 14, 2019 from 6:00am – 10:00am on the first floor of E Building (Student Commons). As part of this maintenance, Starbucks will be closed until 10:00am.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Woodroffe Campus

What: Firewall Maintenance – Update

When: Saturday, November 23, 2019 6:00am until 6:30am.

The firewall maintenance initially scheduled for 9:00am – 9:30am on Saturday, November 23, 2019 has been changed to begin earlier. As part of this maintenance, internet services, including wireless, will be unavailable from 6:00am – 6:30am.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Woodroffe Campus – G Building

What: Network Maintenance

When: Sunday, November 17, 2019 7:00am – 3:00pm

ITS will be doing network maintenance on Sunday, November 17, 2019 7:00am – 3:00pm. As part of this maintenance, internet services, including wireless, will be intermittent in G Building during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Woodroffe Campus – 3^rd Floor E Building (Student Commons)

What: Network Maintenance

When: Sunday, November 10, 2019 7:00am – 3:00pm

ITS will be doing network maintenance on Sunday, November 10, 2019 7:00am – 3:00pm. As part of this maintenance, internet services, including wireless, will be intermittent on the third floor of E Building during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Woodroffe Campus – 2^nd Floor H Building

What: Network Maintenance

When: Sunday, November 3, 2019 7:00am – 3:00pm

ITS will be doing network maintenance on Sunday, November 3, 2019 7:00am – 3:00pm. As part of this maintenance, internet services, including wireless, will be intermittent on the second floor of H Building during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Woodroffe Campus – 1st Floor H Building

What: Network Maintenance

When: Sunday, October 27, 2019

ITS will be doing network maintenance onSunday, October 627 2019. As part of this maintenance, internet services, including wireless, will be intermittent on the first floor of H Building during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: Workday

When: Saturday, October 5, 2019 – Sunday, October 6, 2019

updates to Workday related to the Part-Time Support Staff Collective Agreement starting on Sunday, Saturday, October 5 until Sunday, October 6, 2019. As a result of this maintenance, Workday will not be available during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: Virtual Desktop Infrastructure (VDI) Update

When: Sunday, September 15th, 2019

ITS will be performing necessary updates to the Virtual Desktop Infrastructure (VDI) on Sunday, September 15, 2019 from 6:00am until 12:00pm. As part of this maintenance, mydesktop.algonquincollege.com will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Woodroffe Campus

What: Wireless Internet Service

When: Sunday, September 15th, 2019

ITS will be performing wireless infrastructure updates on Sunday, September 15, 2019 from 8:00pm until 12:00am. As a result of this maintenance, wireless services will be intermittent during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Perth and Pembroke Campuses

What: Wireless Internet Service

When: Sunday, September 15th, 2019

ITS will be performing wireless infrastructure updates on Sunday, September 15, 2019 from 8:00pm until 12:00am. As a result of this maintenance, wireless services will be intermittent during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Woodroffe Campus, A Building

What: Electrical Maintenance

When: Thursday, August 29th, 2019

Facilities Management will be performing maintenance on electrical panels that impact the IT infrastructure in A building on Thursday, August 29, 2019 from 6:00 am – 8:00 am.

As a result of this maintenance, all Internet Services, including wireless and telephony will be unavailable in some parts of A building during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: Woodroffe Campus, T Building, 1st floor

What: Network Maintenance

When: Wednesday, August 14th, 2019

ITS will be doing network maintenance on Wednesday, August 14, 2019 from 6:00am until 7:00am. As part of this maintenance, internet services, including wireless will not be available on the first floor of T Building during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: Printing Service

When: Sunday, August 11th, 2019 from 9:00am to 12:00pm.

ITS will be performing updates to the Papercut printing system on Sunday, August 11, 2019 from 9:00am until 12:00pm. As a result of this maintenance, printing will not be available during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: Salesforce Maintenance

When: Wednesday, July 10th, 2019 from 5:00pm to 7:00pm.

ITS will be doing maintenance on Salesforce on Wednesday, July 10, 2019 from 5:00pm until 7:00pm. As part of this maintenance, the login mechanism will be be updated and simplified using Office 365 (O365). The following screen, will no longer be available, instead you’ll be taken directly to the O365 login screen through Azure.

When Logging in, you will be presented with a login window and you will provide your Algonquin College email address and click next.

Please note the following URL will no longer be used and will be removed.

https://ssologin.algonquincollege.com/IdentityGuardFederation/authentication/firstFactorAuthentication

Once you have logged in, you won’t be required to do it again until you are logged out.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: Salesforce Maintenance

When: Monday, July 8th, 2019 from 5:00pm to 7:00pm.

ITS will be doing maintenance on Salesforce on Monday, July 8, 2019 from 5:00pm until 7:00pm. As part of this maintenance, the login mechanism will be offline intermittently during this period. Any sessions currently active will not be affected.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: Salesforce Login Maintenance

When: Tuesday, June 25th, 2019 from 5:00pm to 7:00pm.

ITS will be doing maintenance on the Salesforce login component from 5:00pm until 7:00pm. As part of this maintenance, the login mechanism will be offline intermittently during this period. Any sessions currently active will not be affected.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: Workday

When: Friday, June 21, 2019 at 5:00pm until Monday, June 24, 2019 at 3:00am

ITS will be applying an upgrade to the Ingres database starting on Friday, June 21, 2019 at 5:00pm until Monday, June 24, 2019 at 3:00am. As part of this work, the following systems will be unavailable during this time:

• GeneSIS
• ACSIS

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: Workday

When: Monday, June 3, 2019

Changes in Workday to reflect provisions of the new Part-Time Support Staff Collective Agreement will be made on Monday, June 3, 2019 from 6:00am – 11:59pm.

As part of this update, Workday will be unavailable to all College Employees during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Where: All Campuses

What: Virtual Desktop Infrastructure (VDI) Upgrade

When: Sunday, June 2, 2019

ITS will be performing upgrades to the Virtual Desktop Infrastructure (VDI) on Sunday, June 2, 2019 from 7:00am – 12:00pm.

As part of this maintenance, mydesktop.algonquincollege.com will be unavailable during this time.

Should you have any questions, please contact the ITS Client Care Group at ext. 5555 or 5555@algonquincollege.com.

Scheduled Maintenance

Emergency Blackboard maintenance

To: All College Faculty, Staff, and Students

Where: All campuses

When: October 3rd, 2017 11:00pm to 12:00am

Blackboard will be unavailable tonight, October 3rd, for one hour from 11:00 PM to 12:00 AM, due to an necessary urgent maintenance.

Please contact the ITS Client Care group if you have any questions.

The College digital phonebook is offline

Status of classroom computer issues including PowerPoint 2016 and videos in Chrome

Perth telephone system inbound calling outage

Scheduled Blackboard Upgrade

Upgrade date and time: Sunday, July 9th, 2017 at 10am
Expected Outage: Approximately 4-12 hours

Good afternoon –

This email is a reminder about the scheduled upgrade to version Q4 2015 from the current Blackboard operating system that will result in a temporary system outage. The version upgrade will not affect functionality, but rather will provide better stability and integration with our Student Information System. Users may notice minor modifications to the system, and should you be interested in reviewing the changes, some of them can be viewed at this Blackboard system upgrade site under Q4 2015, or at the Algonquin Blackboard Resources site https://www.algonquincollege.com/blackboard/. We would like to reiterate that we do not anticipate any interruptions to those in summer courses beyond this outage, and that the timing of this upgrade was chosen based on historical trends of low usage for this time of year, therefore having the least amount of impact on its users.

The details are:

Upgrade date and time: Sunday, July 9th, 2017 at 10am
Expected Outage: Approximately 4-12 hours

Updates following the upgrade will additionally be communicated.

If you have any questions please contact:

David Loignon
Manager, IT Infrastructure Services, Information Technology Services
loignod@algonquincollege.com
613-727-4723 x 7569

Thank you for your understanding,

Margaret Cusson, Dean of Academic Development
Dr. Patrick Devey, Dean of the Centre for Continuing and Online Learning

Co-chairs of the Learning Management Steering Committee

The Office 365 family of apps is growing!

You have been using Office 365 for a while now. Beyond the initial email, calendar and contacts you now have additional applications available through the Office 365 web portal, including:

• OneDrive – the secure cloud-based storage system with 1 Tb of storage for college files
• Skype for Business – the integrated messaging collaboration application used for IM, voice, web conferencing, and Presence (free/busy information for all your Algonquin College contacts); Dial-in access coming soon.
• OneNote – The digital note-taking app for all your devices
• Office apps – Word, PowerPoint, Excel, and OneNote are more integrated than ever with the Office 365 family of products

You can find more information about these products at the ITS Help Centre. The information here ranges from an overview, to starting to use the applications, and some troubleshooting. As more questions arise about these applications, we will add more information to the knowledge base to continue to improve our support.

Get started with these new Office 365 apps today by viewing online training from Microsoft – http://office.microsoft.com/en-us/office-365-for-business-learning-center-FX102821134.aspx.

Additionally, there are scheduled Professional Development (PD) sessions for the following new apps:

If you are interested, please visit Professional Development to register and become your department’s expert on these topics!

Stay tuned for more tips and information to help you get the most out of these new productivity applications. You can also follow more frequent tips and ideas about these topics on Twitter and the Office 365 myAC group.

Start using these Office 365 collaboration and productivity applications today. They will streamline many of your common tasks and improve your workday experience. Let’s wrap up this email by officially welcoming you to the full Office 365 suite!

[ ref:_00D80MDh3._500C018AxSe:ref ]

Internal Food Ordering Website from Food & Conference Services

Posted: March 28, 2017

YOUR ACTION IS REQUIRED – Required changing of voicemail Personal Identification Numbers (PINS)

To: All College Faculty and Staff

Where: Ottawa, Perth and Pembroke Campuses

When: Friday, March 24, 2017

Due to recent changes made to the College telephone system, and in order to provide an appropriate level of system security, all staff and faculty are requested to reset their voicemail PINS by April 1, 2017.

Please note that the system will not accept easily guessed PINS such as 123456, or 121212. Password cannot contain digits that are dialed in a straight line on a keypad. Passwords must be a minimum of 6 digits.

There are two methods available to you – from your desk phone and from the Cisco Personal Communications Assistant:

From your desk phone

Dial 1400, enter your existing PIN, press 4, press 3, press 1, and enter your new 6-digit PIN.

Or

From the Cisco Personal Communications Assistant
Note: Google Chrome or Firefox are the recommended browsers
Note: This requires you to be connected to the college network on campus or via VPN from another location

1) Go to the Cisco Personal Communications Assistant site (https://10.80.0.61/ciscopca/home.do)
Note: You will have to accept security prompts to load the webpage

2) Login with your network username and password

3) Select the Messaging Assistant option

4) Click on the Passwords tab (Top Navigation Bar)

5) Select Change PIN

6) Enter your New Phone PIN and Confirm New PIN

7) Click Save

8) You can now Logout

For help with either of these methods, please refer to the ITS Help article on this subject.

Thank you for attention to this.

If you have any concerns about these steps, please contact the ITS Client Care Group for assistance at ext. 5555 or 5555@algonquincollege.com.

ref:_00D80MDh3._500C017A3PJ:ref

Posted: March 28, 2017

Telephony Services Disruption (Long Distance Calling)

To: All College Employees

Where: All Campuses

When: Thursday, March 23, 2017

Please be advised that we are experiencing an issue with the AC telephony services where long distance calling is unavailable. Information Technology Services is currently investigating and working towards restoring the service.

Please refer to case # 00206016 ref:_00D80MDh3._500C0179SON:ref

ITS Client Care Group

Update: Monday, March 27 – *SERVICE RESTORED* Long Distance Calling – Please be advised that the Algonquin College long distance calling service has been restored. We appreciate your patience during this outage.

Staff Printing System Update

• AC Cash will be unavailable from 7:00am – 10:00am and
• printing for Algonquin College employees will be unavailable from 7:00am – 12:00pm.

Note: Meal plan payments will still be accepted.

Posted: January 13, 2017

Scheduled Maintenance for GeneSIS, ACSIS

To: All College Faculty and Staff

When: Friday, January 27th, 2017 at 5:00 PM to Saturday, January 28, 2017 at 3:00 AM

ITS will be performing scheduled maintenance to the GeneSIS system (What is GeneSIS?) at the end of January. As part of this work, the following systems will be unavailable:

• GeneSIS – Friday, January 27, 2017 at 5:00 PM to 7:00 PM
• ACSIS – Friday, January 27, 2017 at 5:00 PM until Saturday, January 28, 2017 at 3:00 AM

If you have any further questions or concerns, please contact the ITS Client Care Group at Ext. 5555 or at 5555@algonquincollege.com.

For historic ITS alerts, see the Archived ITS Alerts and Outages page.

You can also follow ITS Alerts and Outages on our Twitter account.

Posted: December 21, 2016

IT Network Hardware and Firewall Maintenance over the holidays

To: All College Faculty, Staff, and Students

Where: Woodroffe Campus

When: December 28, 2016 – December 30, 2016

ITS will be performing network hardware and firewall upgrades between the hours of 7:00am – 6:00pm on the days of December 28th, 29th, and 30th. Internet and other IT services will be intermittent during this time.

Should you have any questions regarding this matter, please contact the ITS Client Care Group at x5555 or at 5555@algonquincollege.com.

Posted: December 21, 2016

Internet service outage affecting phones, Blackboard at AC Pembroke.

To: All College Faculty, Staff, and Student

Where: Pembroke Campus

When: Tuesday, December 20, 2016 5:15pm

An Internet outage is affecting a number of information systems on the Pembroke Campus, including telephony service and Blackboard.

ITS is working to determine believe the cause, and will update the AC Pembroke community as soon as there is more information. We apologize for any inconvenience.

Please refer to Case # 189967 ref:_00D80MDh3._500C015GST8:ref

Update: Dec.20 5:52pm – Service Restored.

Posted: December 16, 2016

Update to GeneSIS, ACSIS, and HR/Pay/BUS

To: All College Faculty and Staff

Where: All campuses

When: Sunday, December 18, 2016 from 7:00am – 8:00am

ITS will be performing a necessary update to the GeneSIS, ACSIS, and HR/Pay/BUS systems on Sunday, December 18, 2016 between 7:00am and 8:00am. GeneSIS, ACSIS, and HR/Pay/BUS will be unavailable during this time.

This update is a preventative measure step to ensure the stability during peak Grade Entry period.

Once the change has been completed, the system will be closely monitored.

Should you have any questions regarding this matter, please contact the ITS Client Care Group at x5555 or at 5555@algonquincollege.com.

Posted: October 31, 2016

Blackboard is experiencing an issue with logging in

To: All College Faculty, Staff, and Students

Where: All campuses

When: Friday, October 28 2016

Please be advised that the AC Blackboard system is experiencing a service degradation which is affecting users from logging in.

Information Technology Services is aware of the issue and working to restore the service as soon as possible.

We will send an update by 3:00pm or when Blackboard is restored.

Please feel free to contact the ITS Client Care Group at x5555 or at 5555@algonquincollege.com

Case # 180390 ref:_00D80MDh3._500C013wsox:ref

Update: Oct.38 2:45pm

Please be advised that some users were unable to log in to the college Blackboard service on Friday afternoon because of an unplanned outage. This issue was rectified by about 2:45 p.m.

We do continue to work with the vendor to repair the Blackboard notifications area that has not worked for several weeks. The announcements, course updates and grades that normally appear in the notifications area, can, however, still be found on Blackboard.

To see the latest course updates and announcements, users must click on the Notifications Dashboard located just below the Home button. In addition, to see their grades, students must look at each course separately, choosing the course, then Student Tools, then My Grades.

Posted: October 24, 2016

Planned Blackboard outage scheduled for October 21st at 10 pm

To: All College Faculty, Staff, and Students

Where: All campuses

What: Blackboard

When: Saturday October 22nd starting at 10:00 PM until 4:00 AM

In order to install the latest patch provided to us from our vendor, ITS will be temporarily shutting down access to Blackboard for 6 hours starting at 10 pm on Saturday. This patch will address a number of issues that we have been experiencing with Blackboard notifications (updates and My grades).

We apologize for any inconvenience this scheduled outage may cause and thank you for your patience and understanding.

If you have any questions or concerns, please contact the ITS Service Desk at ext. 5555.

Update #3: Sun.Oct.23:

Further to this morning’s announcement regarding Blackboard courses not displaying using the course tab, please note that you are now able to access course information using the drop-down global navigation tool. To do so, simply click on the “Global Navigation Menu” on the right hand side at the top, just beside your name.

We continue to investigate further, and need to take down the Blackboard system, this Sunday evening at 10:00 pm, for one hour to restore the system database. During that time, Blackboard will be inaccessible.

We recommend that you use Blackboard in read-only mode for the remainder of today (Sunday), and delay any submissions until Monday morning, October 24.

Update #4: Mon.Oct.24:

Further to the weekend announcements regarding Blackboard, we have escalated the issue with our vendor and have taken the necessary steps to restore service. The installation of the patch has been successful.

However one outstanding item remains, course availability. While some students are able to see their course information others are not. To resolve this issue we are completing a restore of the system that allows students access to their courses.

We will send another notice out in one hour with an update or once the issue is resolved.

We apologize for any inconvenience and thank you for your patience and understanding. If you have any questions, please contact the ITS Service Desk at ext. 5555 or at 5555@algonquincollege.com

Update #5: Mon.Oct.24:

Further to this morning’s notice:

We have finished extracting the data and have started running the registration tool, this process will take a few hours, we will send a notice out once its complete.

We apologize for any inconvenience and thank you for your patience and understanding.

If you have any questions, please contact the ITS Service Desk at ext. 5555 or at 5555@algonquincollege.com

Final Update: Tues.Oct.25

As of Monday October 25^th at 5 p.m. Blackboard continues to function normally following the system update over the weekend. This means that all students and Faculty have full access to Blackboard, including course content, systems announcements, grades (via Course>Student Tools>My grades) and Blackboard Collaborate.

There is no change to the appearance of Blackboard or the way its features are accessed.

ITS continues to monitor the functioning of Blackboard.

Thank you once again for your patience and understanding.

Posted: October 3, 2016

Maintenance will be performed on Blackboard systems Oct.3 and Oct.4

To: All College Faculty, Staff, and Students

Where: All campuses

When: Monday, October 3, 2016

Over the weekend ITS installed additional components to Blackboard to increase the system’s performance. We were successful and system performance has increased. We continue to monitor the Blackboard environment.

ITS will continue these upgrades and maintenance tonight (October 3^rd from 11:59pm to 2:00am) and tomorrow night (October 4^th from 11:59pm to 2:00am). During these times, Blackboard will be unavailable.

We apologize for the impact this has caused and appreciate your patience

Please feel free to contact the ITS Client Care Group at x5555 or at 5555@algonquincollege.com. We welcome your feedback!

Blackboard is experiencing a service degradation

Posted: September 8, 2016

ACSIS and GeneSIS outage

To: All College Faculty, Staff, and Students

Where: All campuses

When: Thursday, September 8, 2016

GeneSIS is experiencing an outage. Related services, including ACSIS, are also down at this time.

ITS is aware of this and is working to resolve the problem. An update will be communicated on this issue by end of day.

Thank you for your patience.

If you have any questions or concerns, please contact the ITS Client Care Group at x5555 or at 5555@algonquincollege.com.

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Update: September 8, 3:15pm – Outage resolved.

Update: September 8, 3:30pm Correction – ACSIS fixed, GeneSIS still has outage.

Update: September 8, 3:45pm Update – GeneSIS, ACSIS, and HR/Pay offline to fix the outage.

Update: September 8, 4.20pm Update – GeneSIS, ACSIS, and HR/Pay back online.

Posted: August 9, 2016

Spring 2016 courses not available in Blackboard

To: All College Faculty, Staff, and Students

Where: All campuses

When: Tuesday, August 9, 2016

All current courses (2016 Spring term) in Blackboard are currently unavailable to Faculty and Students.

Information Technology Services is aware of the situation and are working to resolve this issue as soon as possible.

If you have any questions or concerns, please contact the ITS Client Care Group at x5555 or at 5555@algonquincollege.com.

We appreciate your patience in this matter.

[ ref:_00D80MDh3._500C012YhLR:ref ]

Update: August 10 9:54am – Issue resolved.

Posted: August 8, 2016

Algonquin College Power Shutdown

To: All College Faculty, Staff, and Students

Where: Ottawa campuses, except ACCE building

When: Saturday August 13 from 11:00pm to 8:00am August 14

There will be a campus wide power shutdown starting at 11:00pm on Saturday August 13 and lasting until 8:00am on Sunday August 14. Another notice will be sent out 48 hours before the shutdown.

Please note that this shutdown will affect the entire Ottawa campus except the ACCE Building.

Remember to power down all your electronics on Friday before you leave.

If you have any questions or concerns, please contact the ITS Client Care Group at x5555 or at 5555@algonquincollege.com.

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Posted: August 8, 2016

Wireless Certificate Upgrade

To: College Faculty, Staff, and Students

Where: Woodroffe Campus

When: Sunday, August 7, 2016 at 1:00am

Please be advised that ITS will be updating the wireless certificate required to log into the AC wireless network on Sunday, August 7, 2016 at 1:00am.

While this will not cause an interruption to the wireless network, you will be prompted to accept the new certificate for the AC wireless connection once the update has been completed. Some devices may also need to re-configure the wireless connection. To re-create the AC wireless profile, please follow the steps outlined in our Knowledge Base.

If you have any questions, please contact the ITS Client Care Group at x5555 or at 5555@algonquincollege.com. We thank you for your patience in this matter.

Posted: March 28, 2016

Blackboard updates and maintenance

To: All College Faculty, Staff, and Students

Where: All Campuses

When: Saturday, March 26, 2016

A reminder that ITS will be performing necessary updates to the learning management system. Blackboard will be unavailable from 10:00am until 4:00pm on Saturday, March 26, 2016.

If you have any questions, please contact the ITS Client Care Group at x5555 or at 5555@algonquincollege.com

Update: Friday, March 25, 2016 – Scheduled Blackboard Upgrade – Date Change:

The Blackboard upgrade originally scheduled for Saturday, March 26, 2016 will now occur on Friday, March 25, 2016 from 10:00am – 4:00pm. Please note that Blackboard will be unavailable during this time.

Posted: March 28, 2016

Wireless firmware upgrade

To: College Staff, Faculty, and Students

Where: All Campuses

When: Saturday, March 26 2016

Please be advised that ITS will be upgrading the wireless infrastructure firmware on Saturday, March 26, 2016 from 10:00pm until 2:00am. Wireless access will be unavailable during this time.

If you have any questions, please contact the ITS Client Care Group at x5555 or at 5555@algonquincollege.com

Posted: March 28, 2016

New Email Rule for college email accounts

To: College Staff, Faculty, and Students

Where: All Campuses

When: Thursday, March 24, 2016

Please be advised that a filtering rule has been set on the anti-spam/anti-malware gateway servers to reject JavaScript attachments added to email messages. This change was based on a vendor recommendation in order to help mitigate potential malware contained in files with a .js file extension. Once the rule has been set, email attachments that contain the file extension will be removed from the original email.

If you have any questions, please contact the ITS Client Care Group at ext. 5555 or at 5555@algonquincolelge.com.

Posted: March 28, 2016

Network Services to Perth Campus have been restored

To: All College Faculty, Staff, and Students

Where: Perth Campus

When: Tuesday, March 22, 2016

Please be advised that the network service interruption to Perth campus including the Employment Services Office has been addressed. All services have been restored.

We apologize for any inconvenience.

Please refer to Case # 00136330 [ ref:_00D80MDh3._500C0zmQyi:ref ]

Posted: February 24, 2016

Patch Upgrade for GeneSIS, ACSIS, and HR/Pay Systems

To: All College Faculty and Staff

Where: All campuses

When: Starting Saturday, March 12, 2016 at 3:00pm to Monday, March 14, 2016 at 3:00am

ITS will be patching the GeneSIS and HR/Pay systems on the weekend of March 12th to 14th. As part of this work, the following systems will be unavailable from Saturday, March 12, 2016 at 3:00pm to Monday, March 14, 2016 at 3:00am:

• GeneSIS (Classic and .Net)
• ACSIS
• HR/Pay (Including BUS, EMS, and OPS)

If you have any further questions or concerns, please contact the ITS Client Care Group at Ext. 5555 or at 5555@algonquincollege.com.

We thank you for your patience in this matter.

Update: March 14, 2016: ITS completed applying the patches to the GeneSIS and HR/Pay Systems ahead of schedule. ACSIS is available to users on Monday, March 14, 2016 at 3:00am.

Posted: February 8, 2016

Spam emails

To: All College Faculty, Staff, and Students

Where: All campuses

When: Monday, February 8 2016

Please be advised that Algonquin College received a significant number of suspect SPAM / Phishing emails over the weekend which has resulted in several compromised accounts. A message to the following has been received by many users:

____________________________________________________

From: Mary Trudeau

Sent: Sunday, February 7 2016 10:21 AM

Subject: IT Help Desk

Due to the recent spam arrest software just installed by the admin you will be required to upgrade your e-mail access point by clicking the link below. Click /copy: (with a link included).

IT Help Desk

____________________________________________________

Remember … Think before you click!

The College has implemented numerous controls to limit dangerous phishing e-mails from reaching you, however given the volume of e-mail that is transmitted every day, it is impossible to eliminate all instances.

Therefore, you are reminded to:

1. Be vigilant! – if you do not know the sender, or the if message you received is obviously spam, sent from outside Algonquin’s e-mail system, then simply and permanently delete your copy by selecting the message and holding Shift+Delete to delete it.
2. Forward suspect e-mails it to this special e-mail account: spamorscam@algonquincollege.com, for further analysis. Then permanently delete your copy by selecting the message and holding Shift+Delete. Don’t forward it to others.

All e-mails from ITS will have the signature block below to help you differentiate between legitimate IT e-mails and those suspected as phishing attacks.

Please feel free to contact the ITS Client Care Group at x5555 or at 5555@algonquincollege.com.

Posted: January 30, 2016

Changes to GeneSIS, GeneSIS.Net, and HR/Pay/Bus Login

To: College Faculty and Staff
Where: All Campuses
What: GeneSIS, GeneSIS.Net and HR/Pay/Bus Login Changes
When: Saturday, January 30^th, 2016

The Algonquin username and password authentication implementation is now complete.

GeneSIS, GeneSIS.Net, and HR/Pay/Bus users will now login to these systems with their Algonquin user name and password.

Should there be any issues with your GeneSIS, GeneSIS.net, and HR/Pay/Bus account please contact the ITS Client Care Group to assist with all account issues (including lockouts and password resets).

Should you have any questions or concerns, please contact 5555@algonquincollege.com or at extension 5555.

Posted: September 3, 2015

Network Switch Evergreening on Woodroffe campus

To: College Faculty and Staff
Where: Woodroffe campus
When: Sunday, September 6, 2015 from 6:00am – 1:00pm

ITS will be performing network switch evergreening on Sunday, September 6, 2015 from 6:00am until 1:00pm. Access to network services (including wireless) on the 2nd floor of B Building and C link will be intermittent at this time.

If you have any questions, please contact the ITS Client Care Group at ext. 5555 or at 5555@algonquincollege.com.

We thank you for your patience in this matter.

Posted: July 15, 2015

B Building 3rd floor network and telephone upgrade

To: College Faculty and Staff
Where: Woodroffe
When: Wednesday, July 15 2015

Effective immediately, the network wiring in the 3^rd floor B building telecom closet is being upgraded. This work will be ongoing until mid-August.

The affected rooms include classes and offices from B334 to B374, plus B320.

The affected rooms will have no wired network or telephone access. Wireless network access for these rooms will be intermittent during this time.

If you have any questions or concerns, please contact the ITS Client Care Group at x5555 or at 5555@algonquincollege.com.

We appreciate your patience in this matter.

Posted: April 8, 2015

GeneSIS/ACSIS Unavailable

To: All College Faculty, Staff, and Students
Where: All Campuses
When: Wednesday, April 8th 2015

Please be advised that we have experienced an unplanned outage on GeneSIS and ACSIS.
ITS is working to restore these systems to normal operation. We expect both systems to be back up and operational no later than 10:00 am.
If you have questions about these service issues please contact the ITS Client Care Group at ext. 5555 or visit your ITS Service Desk.
Please refer to Case # 61899
ref:_00D80MDh3._500C0ncYYj:ref

Update: 10am April 8: Outage has been resolve. If you continue to experience issues, contact ITS.

Posted: March 26, 2015

Blackboard Service Unavailable

To: All College Faculty, Staff, and Students
Where: All Campuses
When: March 26, 2015

Blackboard, the college’s Learning Management System, is experiencing slow performance.

ITS technicians are working to restore this system to normal operation.

If you have questions about these service issues please contact the ITS Client Care Group at ext. 5555 or visit your ITS Service Desk.

Further updates will be provided by 2:00PM or when the system is restored to operation.

Please refer to case # 00059301

Update: 3:20pm March 26 – Service has been restored.

Posted: March 18, 2015

Ongoing Power Flickers

To: All College Faculty, Staff, and Students
Where: All Ontario Campuses
When: March 17, 2015

The College is experiencing power flickers due to an ongoing province-wide issue. We are monitoring the situation and hoping that it will be resolved quickly.

In the meantime, College operations are proceeding as per normal.

– This message was sent on behalf of John Tattersall, Director, Physical Resources.

Posted: March 3, 2015

Scheduled maintenance of College Telephony Services

To: All College Faculty, Staff, and Students
Where: All Campuses
When: Saturday, March 7, 2015 – 9:00am to 5:00pm
Please be advised that all Algonquin College telephony services, for ALL campuses (Woodroffe, Perth, Pembroke), will be intermittently unavailable on March 7 2015 from 9:00am to 5:00pm (8hr duration) due to a complete system upgrade that is occurring over the weekend. During this time, ALL college telephony services including: incoming calls and outgoing calls to all college extensions and main Algonquin College phone numbers, voicemail, and 9-1-1 services dialed via a college phone device will be intermittently unavailable.
Once the upgrade is complete, there will be no change to how users use the phone system. ALL saved or new voicemail (not in email) will be deleted through the upgrade process. Please ensure you listen to any voicemail saved on your phone prior to 9:00AM March 7 2015.
If you have any questions and / or concerns, please contact the ITS Client Care Group at x. 5555 or reply to this email message.
This email is in reference to Case # 54119

Posted: March 2, 2015

Scheduled MediaSite Maintenance

To: All College Faculty, Staff, and Students

Where: All Campuses

When: Wednesday, March 4, 2015 – 6:00pm to 7:00pm

Please be advised that ITS will be performing updates to the MediaSite server on Wednesday, March 4, 2015 between 6:00pm – 7:00pm. Live streaming from https://www.algonquincollege.com/live/ will be unavailable during this time.

If you have any further questions or concerns, please contact the ITS Client Care Group at Ext. 5555 or at 5555@algonquincollege.com.

We appreciate your patience in the matter!

Posted: March 2, 2015

Maintenance on Parking and Card Services Application

To: All College Faculty, Staff, and Students

Where: All Campuses

When: Monday, March 2, 2015 – 5:00pm to 8:00pm

Please be advised that ITS will be performing database maintenance on Monday, March 2, 2015 between 5:00pm – 8:00pm. Access to http://parkingservices.algonquincollege.com may be intermittent during this time.

If you have any further questions or concerns, please contact the ITS Client Care Group at Ext. 5555 or at 5555@algonquincollege.com.

We appreciate your patience in the matter!

Posted: February 6, 2015

Scheduled Firewall Maintenance

To: All Staff, Faculty, and Students

Where: All Campuses

When: Saturday, February 7, 2015 from 1:00pm to 7:00pm

Please be advised that the firewall maintenance is scheduled for 1:00pm until 7:00pm. Internet connectivity will be intermittent during this time.

If you have any further questions or concerns, please contact the ITS Client Care Group at Ext. 5555 or at 5555@algonquincollege.com.

We appreciate your patience in the matter.

Posted: February 5, 2015

Emergency Maintenance – GeneSIS and HR/Pay

To: Staff and Faculty

Where: All Campuses

When: Thursday, February 5, 2015 from 8:00pm to 11:00pm

Please be advised that ITS will be performing necessary maintenance on GeneSIS, GeneSIS.net and HR/Pay on Tthursday, February 5, 2015 between 8:00pm until 11:00pm. GeneSIS, GeneSIS.net, HR/Pay and ACSIS will be unavailable during this time.

Please note that the regular daily maintenance on these systems will still operate as scheduled between 11:00pm and 3:00am.

If you have any questions or concerns, please contact the ITS Client Care Group at x5555 or at 5555@algonquincollege.com.

We appreciate your patience in the matter and welcome your questions and feedback.

Posted: February 2, 2015

Emergency Maintenance – GeneSIS and HR/Pay

To: Staff and Faculty

Where: All Campuses

When: Tuesday, February 3, 2015 from 8:00pm to 10:30pm

Please be advised that ITS will be performing necessary maintenance on GeneSIS, GeneSIS.net and HR/Pay on Tuesday, February 3, 2015 between 8:00pm until 10:30pm. GeneSIS, GeneSIS.net, HR/Pay and ACSIS will be unavailable during this time.

If you have any questions or concerns, please contact the ITS Client Care Group at x5555 or at 5555@algonquincollege.com.

We appreciate your patience in the matter and welcome your questions and feedback.

Posted: January 26, 2015

Emergency Maintenance on SharePoint

To: Staff and Faculty

Where: All Campuses

When: Monday, January 26, 2015 from 10:00pm to Midnight

Please be advised that ITS will be performing maintenance on SharePoint on Monday, January 26, 2015 between 10:00pm until Midnight. Access to SharePoint will be intermittent during this time.

If you have any questions or concerns, please contact the ITS Client Care Group at x5555 or at 5555@algonquincollege.com.

We appreciate your patience in the matter and welcome your questions and feedback.

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