About ITS
Algonquin College Information Technology Services (ITS) is a digital innovator and a service delivery partner within the college. We are focused on enabling successful and enriching learning and teaching experiences.
Our Mission
To transform hopes and dreams into lifelong success.
Our Vision
Algonquin College ITS is a collaborative, trusted business partner supporting Algonquin College’s Vision to be a global leader in personalized, digitally connected, experiential learning.
Our Values
Algonquin College ITS supports Algonquin College’s Values
| Caring | We have a sincere and compassionate interest in the well-being of the individual. |
| Integrity | We believe in trust, honesty and fairness in all relationships and transactions. |
| Learning | We believe in the pursuit of knowledge, personal growth and development. |
| Respect | We value the dignity and uniqueness of the individual. We value equity and diversity in our community. |
ITS Website
The ITS website and ITS Help Centre are designed to meet the following goals:
- Enable you to find the information you need about College computer services and to solve problems on your own.
- Enable you to contact the appropriate ITS resource for assistance
- Educate students and staff about ITS services and related best practices.
- Notify students and staff about any major changes, outages or issues with ITS services.
To achieve these goals, we:
- use an industry standard content management system (CMS)
- use an extensive web-based knowledge base (ITS HELP)
- apply standard formatting to the information,
- use multiple methods to bring outages and alerts to your attention,
- ask for and act on your feedback
Industry standard CMS
Algonquin College departments’ websites use Word Press with a custom template. This ensures the content management system (CMS) has consistency across the college websites which makes it easier for you to find the information you are looking for quickly. 
Additionally, the college has brand usage guidelines that ensure logos, colors and other corporate collateral are used consistently.
For more information on Algonquin College logos, branding, and website technologies, see Marketing Services.
ITS Help Centre
The ITS Help Centre is designed to provide you with answers to commonly asked IT questions. This database is available to staff, students and the College community.
Standard formatting
The ITS website follows standard formatting and layout to make it easier for you to find things.
Overall the information on the ITS website is grouped into students and staff. Within these two groups are topics specific to each group such as email, wireless, printing and so on. Generally a topic is a specific service that ITS offers.
Methods we use to notify you about outages and alerts
From time to time, ITS services experience upgrades, interruptions, outages or other changes. If you are aware these are coming up, you can prepare for them accordingly.
To keep you informed, ITS uses the following delivery methods:
ITS Alerts, Outages and Notices page- is the place to see the latest news about ITS including if there are any outages, alerts or notices: https://www.algonquincollege.com/its/its-outages/
Direct email – When there is a serious issue, you will be contacted directly via your college email account. These emails will detail the situation, any relevant dates or locations and provide tips or steps for you to improve your service or avoid service disruption.
At the ITS Client Care location – When you visit ITS Client Care, you will see information about current issues in the form of signs, announcements on the TVs or directly from ITS Client Care employees. If you experience issues with a service, bring it to the attention of an ITS Client Care employee – they will be able to confirm the status of that service and provide assistance.
Feedback
One of our priorities is to serve our clients better. This is an ongoing process that benefits from your feedback.
When you interact with ITS through the website or directly with ITS staff, we encourage you to provide feedback on your experience that will help us better serve future clients.
The available methods to provide feedback currently include:
Did this page meet your needs? – Each page on the ITS website has this question at the bottom of the page.
More specific feedback can be provided via email to: 5555@algonquincollege.com Please be sure to include:
- your name and contact information
- the date, time and place you had contact with ITS
- the ITS staff member you assisted you
- your issue, steps taken and results.
- if you want to be contacted regarding this issue, please state this in your email and you will be contacted.
Note: Pages and addresses change so please link to the home page rather than a topic page to avoid incorrect links.