Service Levels

Mail Services
a. Non-bulk outgoing mail received in A182 by 2pm will be issued to Canada Post on the same business day.
b. Incoming mail from Canada Post will be delivered on the next business day.
c. Inter-office, on-campus mail will be delivered on the next business day, after it has been collected.
d. Envelope stuffing and labelling service is available for bulk mailings. A Mail Services Inserting Request Form must be filled out for all inserting jobs.
e. All incoming and outgoing mail should be clearly marked with full name of recipient, department and location. (Example: John Doe, Health and Community Studies, A190)

Shipping and Receiving
a. Non-bulk courier shipments received in A182 by 2pm will be given to the courier on the same business day.
b. Large packages or bulk courier shipments to be couriered can be delivered directly to the warehouse or picked up by shipping staff. To schedule a pick-up, please email central_s_r@algonquincollege.com or contact any member of the team identified on our contacts page. Every effort will be made to pick up the package by the next business day.
c. Incoming deliveries will be delivered to the addressee by the second business day after receipt. (Example: If your package is received by Central Shipping and Receiving on Monday, it will be delivered to your office on Wednesday.)
d. If your delivery is urgent, please email central_s_r@algonquincollege.com or contact any member of the team identified below to coordinate pickup or delivery. On an exception basis, if a department notifies Central Shipping and Receiving that a delivery is critical (either incoming or outgoing), arrangements can be made to expedite that package as soon as possible.