Frequently Asked Questions

How do I place a Work Request?

Contact the Service Desk

When will my Work Request be completed?

Work requests are expected to be actioned or responded to within a maximum of 10 business days. Urgent issues are responded to by priority.

I’ve lost power in my office/classroom, what do I do?

Call the Facilities Management Service Desk at 613-727-4723 ext. 7710 during regular business hours (7:30 a.m. – 4:00 p.m.) for a quick response. After hours, contact Security at 613-727-4723 ext. 5010 and they will get in touch with a Facilities Management duty officer to assist you.

I want to book a room/space for an event, who do I contact?

Contact Scheduling via email at schedule@algonquincollege.com or call them at 613-727-4723 ext. 3434 to book a room or common space (lobby’s, 4 corners, link-space etc.)

I need tables/chairs for my event, who do I contact?

Fill out the Event Set Up Form.

I have chemicals/hazardous waste that I need to dispose of, how can I do this?

Fill out the Hazardous Waste Pick-Up Form and email it to the Service Desk at 7710@algonquincollege.com.

More details can be found under the Hazardous and Bio-hazardous wastes FAQ page

How do I get control of the lighting in my office?

Submit a Work Request to the Service Desk for personal lighting controls to be provided to you.

If my department needs to hire a company to complete work, what do I do?

Contact the Facilities Management Service Desk. Service Provider packages need to be submitted to Facilities Management before work commences.

Shutdowns

Power or Service (water/gas) shutdowns of any kind require 72hrs notice + permits. These can be provided by contacting the Facilities Management Service Desk.

Key Access

Key Access is provided by the Facilities Management Service Desk. Contractors/Service Providers who require keys will need to have submitted a complete Service Provider package to obtain access to keys.

Ottawa Campus Cleaning Standards

To provide assurance on the level of cleaning conducted at the Ottawa Campus please find below the standards that the contractor supporting the College is completing:

Common Areas:

Common areas are cleaned and sanitized once per evening, 6 days per week, overnight between the hours of 11:00 p.m. – 6:30 a.m.

Common areas that do not require key access such as library tables and or areas like the rotunda seating, entrances, elevators, stairwell railings etc. are sanitized multiple times per day by our Green team between the hours of 7:00 a.m. – 4:00 p.m.

The Library will be sanitized in the evenings as well by our porting services.

Areas like the prayer room in E building, are serviced during the daytime by a day porter once in the morning hours and once in the afternoon.

Washrooms are cleaned throughout the day as well as the evening.

Fixed hand sanitization stations are refilled by cleaners as required.

Scheduled Classrooms and Labs:

Daily cleaning occurs throughout the day and evening based on schedules. Wipe down of desk areas are completed as part of this cleaning. Wipe down of tools or specialized lab equipment is NOT completed by the cleaners.

Office Spaces and Conference Rooms:

Offices are cleaned and sanitized 1 time per week and garbage is removed from offices 1 time per week with the exception of E building which offices are cleaned and garbage’s are emptied 5 days per week.

Cleaners will wipe down conference room tables but do NOT wipe down desks, computers and other areas that could be determined as personal or semi personal.

Cleaning or Sanitization Supplies:

Last fiscal year this material was procured centrally and delivered to client either by Procurement or Facilities Management. This fiscal there is no centralized procurement. Departments are responsible to procure their own cleaning/sanitization products for use in their programs or office spaces. This was sent out in a Memo from Procurement on March 24, 2021.