Notification of Disruption to Health Services Operations Effective Feb. 27

Posted on Monday, February 27th, 2023

***NOTE: The issue concerning the disruption to Health Services’ medical record system is now resolved and operations have returned to normal.

If you missed your appointment due to this disruption and would like to reschedule, please contact Health Services at 613-727-4723 ext.7222.

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This message is being sent on behalf of Algonquin College Health Services:

Algonquin’s Health Services department has experienced an unplanned disruption to its scheduling and clinical record system. This disruption means that Health Services will not be able to complete most appointments. This also means that Health Services is unable to notify patients of appointment cancellations, schedule new appointments, or access any patient chart information.

The College’s Information Technology Services is working closely with Health Services and the technical teams from Telus Health, Cisco and Rogers to resolve this issue. We are hopeful that this disruption will be resolved quickly and Health Services will soon return to normal operations.

You can contact Health Services at 613-727-4723 ext.7222 or by email at healthservices@algonquincollege.com for more information.

Health Services will notify the college community as soon as operations resume.

We sincerely apologize for any inconvenience that this unplanned service disruption has caused.

Trina Budd,
Manager
Health Services


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