FAQ

Once your photo is approved, you will be notified by email with information on picking up your AC Card.

AC Card FAQ

I’m having trouble uploading my photo online. Any tips?

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I submitted a photo but am not sure if my photo was approved.

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My student number and PIN no longer work on the AC Cash portal, how do I log in? 

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I can’t see my transaction history before April 4, 2023? What can I do to see it? 

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How long does it take for money to be added to the AC Card for use?

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Can parents see their student’s balance on their AC Card when they attempt to add funds?

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Why might I need an AC Card? Can I wait to get my card?

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I just sent in a photo for my AC Card and noticed that my name is wrong in the system. What do I do?

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How do I find my network username and password?

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I am having trouble logging into my AC Cash account for the first time.

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What happens if my print balance has run out?

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What if I lose my AC Card + U-Pass and I need to get a replacement card?

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Where can I use my AC Card as payment?

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U-Pass FAQ

I am a new full-time student. How do I get my AC Card + U-Pass? 

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I’m a new full-time student, but I have not deferred/paid my fees yet. How do I get my AC Card + U-Pass?

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I’m a returning student, but I never received an AC Card + U-Pass, how do I get one?

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I am a returning student, do I need to renew my U-Pass?

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I am a returning student and already have an AC Card. Do I still submit a photo for my U-Pass?

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I am a returning student who didn’t attend classes last term. How do I renew my U-Pass?

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I’m a returning student, but I’m in a new program this term. What happens with my U-Pass?

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I am currently in a Co-op term. Can I renew my U-Pass?

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I have a question that isn’t answered above. Where can I get assistance?

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