Card Services

Ensure the photo you are using has a clear background and quality lighting. 

Blurry or cluttered images while not be accepted.

If you continue to have issues, please contact us.

If you submitted your photo online, please allow 2 business days for our team to review your photo. This time may be longer at the beginning of each term. Once your photo is approved, you will receive a confirmation email with instructions on how to pick up your card. If it has been more than 5 business days, please contact us or visit us in room E120 on the Ottawa Campus.

AC Cash users must use their AC Network User Credentials (username and password) to login to the AC Cash portal. 

If you would like a copy of your transaction history prior to Apr. 4, 2023, please Contact Us to receive an emailed copy. All transactions that take place after Apr. 4, 2023, are viewable on the AC Cash portal. 

AC Cash Portal

Money added to the AC Card is done immediately, there is no waiting period before funds become active.

No. AC Cash balances are confidential. Only the student can see their balance.

You are not required to get an AC Card, and can certainly wait to get a card! Card Services offers service year-round and you can get your AC Card at any time.

Some reasons you might need an AC Card right-away are:

• To use your U-Pass (transit pass) on all OC Transpo and STO routes (Full-time Ottawa Campus students only).
• Residence – door access, laundry, meal plans
• To use on-campus printers
• Access to certain labs
• Identification while on campus

Learn more

Your name that is registered with the Registrar’s Office will be the name that is printed on your card. If you would like to change your name in the system, please contact us.

If the card preview looks like it has duplicated or combined your names, this is a server error with the preview function. Your card will be printed with your name properly displayed.

Your network username and password is available in ACSIS, on the left-hand side. You will need your network login in order to log into the AC photo system and upload your photo.

Students: Please note your default PIN is your date of birth in the following format yyyymmdd (e.g. 19801125).We strongly suggest you change your PIN to something unique upon your first log-in.

Employees: Simply use your network login and password.

Guests: If you have purchased a guest card, your PIN is located on the back of the card, underneath the scratch panel. Please scratch the panel to reveal the PIN.

Parents: In order to log-in to add money to your son or daughter’s account, you will require their student number and last name. The only way to obtain the student number is to ask your son or daughter. We cannot share this information directly with you.

You can add money to your AC Card to pay for printing if you don’t have a sufficient print balance or after your print balance has run out.

Reporting a lost or stolen card to Card Services immediately is important. If your AC Card is linked to a Meal Plan, it is important to report a lost or stolen card immediately to Food Services (613.727.4723 x7615) or login to Your Account and deactivate your card. They will automatically invalidate the card to prevent fraud.

Please Contact Us if you require a replacement card. Please note, there is a $25 fee to get a replacement card.

• Connections: The Campus Store
• The Print Shop (at Connections: The Campus Store)
• Health Services
• Algonquin Commons Theatre Box Office
• Food Services locations
• SA food locations

Learn more

To get your AC Card + U-Pass for the upcoming term, please upload a photo online for your AC Card + U-Pass. 

Note: You will need your network username and password to log in to the AC Photo site, which you can find in your ACSIS (Algonquin College Student Information System) account once your timetable is available. If your network account credentials are not available on ACSIS, please contact the Registrar’s Office.

Once your photo is approved, you will receive a confirmation email with instructions on how to pick up your card.

After you have deferred or paid your fees, you can upload a photo online for your AC Card + U-Pass. 

Note: You will need your network username and password to log in to the AC Photo site, which you can find in your ACSIS (Algonquin College Student Information System) account once your timetable is available. These credentials are not available until fees are paid or deferred.

Once your photo is approved, you will receive a confirmation email with instructions on how to pick up your card.

Returning students who never received an AC Card + U-Pass can submit a photo online. 

Once your photo is approved, you will receive a confirmation email with instructions on how to pick up your card.

If you are not sure, please email photoid@algonquincollege.com.

No, the existing Blue U-Pass  is no longer valid. 

If you were not enrolled in the Fall 2024 Term and didn’t get a new AC Card + U-Pass, you will need to have a new card printed this term. 

Returning full-time students are asked to visit the AC Card and U-Pass Service Centre to get their new card, at no additional cost. You do not need to upload a new photo, as we will use the existing photo still on file.  

You can pick up your new AC Cards starting January 2, 2025, in the AC Card + U-Pass Service Centre in the Marketplace Food Court. 

Also new! For future terms your U-Pass will be automatically renewed. You no longer need to tap to renew your card. 

No, if you are a returning student and already have an AC Card + U-Pass (student ID card).

The existing Blue U-Pass  is no longer valid.

All AC Cards and U-Passes have been replaced! Your existing AC Card and blue U-Pass will no longer work as of August 31, 2024.

Returning students who do not have the new AC Card + U-Pass (still have a blue U-Pass card): If you did not pick up a new AC Card + U-Pass in the Fall 2024 term, you will need a new card as all old AC Cards and U-Passes are being replaced with one card! Your existing AC Card and blue U-Pass will no longer work. If you require the new AC Card + U-Pass (one card), please visit the AC Card and U-Pass Service Centre to get your new card, at no additional cost. You do not need to upload a new photo, as we will use your existing photo still on file. You can pick up your new card starting Jan. 2, 2025, in the AC Card + U-Pass Service Centre in D Building (Marketplace Food Court).

The existing Blue U-Pass is no longer valid. 

If you did not receive a new AC Card + U-Pass for the Fall 2024 Term you will need to have a new card printed this term. 

Returning full-time students are asked to visit the AC Card and U-Pass Service Centre to get their new card, at no additional cost. You do not need to upload a new photo, as we will use the existing photo still on file.  

You can pick up your new AC Cards starting January 2, 2024, in the AC Card + U-Pass Service Centre in the Marketplace Food Court. 

Also new! For future terms your U-Pass will be automatically renewed. You no longer need to tap to renew your card. 

No, the existing Blue U-Pass is no longer valid. 

If you did not receive a new AC Card + U-Pass for the Fall 2024 Term you will need to have a new card printed this term. 

Returning full-time students are asked to visit the AC Card and U-Pass Service Centre to get their new card, at no additional cost. You do not need to upload a new photo, as we will use the existing photo still on file.  

You can pick up your new AC Card + U-Pass starting January 2, 2024, in the AC Card + U-Pass Service Centre in the Marketplace Food Court. 

Also new! For future terms your U-Pass will be automatically renewed. You no longer need to tap to renew your card. 

Please contact our Card Services team for support.

Card Services Office
E120 (1st Floor, Student Commons)
Monday – Friday, 8:30 a.m. – 4:45 p.m.