Employee FAQ
Can I print from my Mac?
Yes.
Find out how to use AC-Print on your macOS device here.
For additional assistance with using a macOS computer to print on campus, please contact ITS Helpdesk.
Do I need an AC Card (or student ID) to print?
Yes. If you are using AC-Print, you will need to tap your AC Card to release your print job.
For students, the process for getting a card depends on which campus you are attending:
Ottawa students: Upload your photo online and you will receive an email when your AC Card is ready for pickup! Find out more information about getting your AC Card here.
Pembroke students: You can either get your student card in person at Campus Central Shipping Room 111 or submit your photo online and your card will be ready for pickup in 24 hours. Find out more information about getting your AC Card here.
Perth students: Submit your photo online and we will mail your AC Card to the Perth campus. Find out more information about getting your AC Card here.
AC Online Students: Submit your photo online and we will mail it to you! Find out more information about getting your AC Card here.
How can I find out where the printers are on campus?
View all the AC Printer locations for each campus here.
How Do I Cancel A Print Job Once It’s Begun Printing?
- Select the Stop button (red circle) at the bottom right of the screen..
- Select Display Job List.
- From under the Printer tab, select the job you would like to cancel.
- Select DeleteReservation.
- Select Delete.
- The chosen job will stop printing and it will be cancelled.
How do Student Print Balances work?
Students receive 100, 8.5” x 11”, black and white printed pages each term.
This is provided to full-time students, who have paid the full IT Fee, as a Print Balance amount on their PaperCut accounts.
Print Balance can only be used for printing on campus, and any remaining print balance at the end of a term does not get carried forward into the next.
Learn more about Print Balances
No AirPrint Printer Found on iOS
If you have followed the AC-Print for iOS instructions, and are seeing the message “No AirPrint Printers Found” when trying to select the AC-Print printer on your device, please try the following:
1. On your iOS device, go to Settings.
2. Select Wi-Fi.
3. Choose AC Secure.
4. Scroll down and change Limit IP Address Tracking to Off.
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If you are still unable to select the AC-Print printer after making this change, please contact the ITS Helpdesk for further assistance.
What is a Key Operator?
A Key Operator is a staff member who assists in the support and operation of the College fleet printer in their office or area.
Check with your manager if you are unsure about who the Key Operator is in your area or office. Print Services can assist you or your office with Key Operator training & support.
Learn more about Key Operators.
Where can Budget Officers get help?
If you are a College Budget Officer with questions about monthly printer fleet billing, Print Shop Online charges, or just require additional information or backups, please do not hesitate to contact us at: acpintshop@algonquincollege.com.
Where to get help with printing?
For help with using the printer fleet devices on campus or with PaperCut or AC-Print, please contact ITS helpdesk.
The ITS Service Desk can be reached at x 5555, or by email at 5555@algonquincollege.com.
For help with ordering printing from The Print Shop, including using The Print Shop Online, please contact us by phone or email, or feel free to visit us in person.
The Print Shop can be found in room H110, located within Connection: The Campus Store.
Hours: Monday to Friday: 8:30 a.m. – 4:45 p.m.
Phone: 613.727.4723 extension 7109
Email: acprintshop@algonquincollege.com
Which login and password do I use for AC-Print?
Your AC-Print login is the same as your Algonquin College network username and password that you use for all other services. Students can find this information in ACSIS.