LMS Weekly Update: Common Questions, Algonquin College Banner and LMS Support Hours over Holidays

Posted on Friday, December 20th, 2019

In additions to the questions addressed below in this weekly update, please check out the Brightspace Course Readiness Checklist in the Brightspace Essentials course. If you don’t have access to this course, send an email to brightspace@algonquincollege.com.

Common Questions at the Beginning of the Semester

  • How do I copy course content from an older course into my new 2020 Winter course? Click here for details on how to copy the entire curse content or just selected areas of the course.

Note: There are times when you need to add other teachers to the courses that you are developing, with the intention to have them do a course copy from your course to theirs, but you would like to make sure that your course content does not get altered by mistake. Instead of adding them with the “instructor” role, please use the new “course copier” role. Don’t forget to remove them from the course!

  • I copied the wrong course! How do I delete the content and perform the course copy again? Click here for information on how to delete the course content and also the course activities and gradebook columns.
  • I have access to a course as an instructor, but I would like to have the course removed from my list of courses. What should I do?

Option 1: If you also see this course on your list of courses in ACSIS, first you need to talk to your department and make sure you have not been assigned by mistake to that course in Genesis. Then you can remove yourself from the course, using the Classlist option, from the Tools menu. Click on the checkbox beside your name and choose Unenrol.

Option 2: If you have been added by another fellow instructor, just remove yourself from that course. No need to email our LMS support.

  • I am teaching multiple sections of the same course and I would like an easy way to manage the common content.

Option 1: Combine your course sections into an EXISTING course shell – For instance, if you teach 19F_ABC000_010 and 19F_ABC000_020, the 020 section will be merged into the 010. The 010 section will be renamed 19F_ABC0000_010_020 or 19F_ABC0000_AllSections. You and your students will have access only to one course section. Note that, if you already have content in both sections, merging them will ONLY transfer the student enrollment and not the content. It is recommended to ask for a merged course before the course start date.

Option 2: Combine your course sections into a NEW course shell (the way we used to combine them in Blackboard). A new 19F_ABC0000_010_020 or 19F_ABC0000_AllSections course shell will be created for you. Note that this option would work when multiple course sections are taught by multiple teachers. Students and teachers will have access to the combined course, at the same time with the individual section(s).

Send an email to brightspace@algonquincollege.com if you would like us to combine your courses and please include your preference in the request. It makes it easier and quicker for us, if you already know which option would work for you. This file has more info on how to work with a combined course.

  • I don’t see my 2020 Winter course(s) when I login to Brightspace. Ensure that you click on the 2020 Winter label in the My Courses widget. If the course(s) don’t display there, then make sure that your department has scheduled you in Genesis. Brightspace needs 24 to 48 hours to get updated and display your new courses.
  • How do I add a user to my course? Students are automatically added to your courses, but you might want to add another teacher to your course and this is how you do it.

Algonquin College Banner will be removed on Tuesday, December 24th, in the morning

It has been decided to have the Algonquin College banner removed from the Brightspace homepage in order to leave more room for other widgets.

LMS Support Hours over the Holidays

LMS Support Team will NOT be available for support starting December 24th, 2019 at noon, until January 2nd, 2020 at 8:00 am.

Reminder: Support for Internet Explorer NOT Available

Starting January 1st, 2020, D2L will end the support for Internet Explorer. All versions of Internet Explorer will no longer be able to access Brightspace. We recommend using Chrome while working with Brightspace.


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