Update 2: Emergency support for final assessment week (S22)

Posted on Thursday, June 30th, 2022

Greetings Faculty,

During final assessment week, the DLE team will use the case management system and the emergency phone number as the only points of access for emergency support. Emergency support is offered to Faculty daily throughout the week on days where assessments are scheduled starting one hour before the first assessment starts and concluding 30 minutes after the last assessment ends.

Instructors can send an email to brightspace@algonquincollege.com with only the phone number they can be reached at in the subject line and will receive a call back as soon as possible. Alternatively, instructors can also call 613 727-4723 ext. 7777 to speak to a support specialist directly. A banner will be displayed in Brightspace throughout the assessment week with this procedure.

Learners who require emergency support during assessment week can reach ITS through the normal support channels. Please refrain from asking your learners to contact us or to open cases in the queue and refrain from opening cases in your learner’s name.

This article explains in detail what is an emergency and how to reach us.

Warm regards,

Michel Marcheterre (He/Him)
Digital Learning Environment Strategist
AC Online


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