This project from the Vernon Village Community Association seeks to foster involvement in the community through a website which allows community members to post about local events and to solve problems found in smaller communities which may have a significant number of services and businesses available to the public which have little to no means of advertising themselves by providing a system for them to advertise in order to function as a form of community directory.
Reaction All Years
Our study employed a mixed-methods research approach to thoroughly understand passengers’ experiences and their level of knowledge regarding their rights, especially during flight disruptions. By combining qualitative and quantitative research methods, we were able to achieve a better understanding of the issue. Using this method, we were able to collect detailed personal experiences through interviews and surveys.
Our research revealed a significant gap in how well passengers understand their rights under the Air Passenger Protection Regulations (APPR) and their awareness of the compensation they are entitled to when disruptions occur, particularly for the 18–30 year-old age group. This research suggests that a large number of young adults are unaware of their legal rights and possible compensations in the event of flight disruptions. Our study focuses on the experiences of individuals in this age range who had travelled abroad on their own within the previous two years. By concentrating on this group of travelers, we aim to raise awareness of the particular difficulties and informational gaps experienced by younger passengers who fly alone. Travelers flying alone frequently have to handle the complicated rules of international flights on their own, including understanding their rights and what to do in the event of difficulties.
The impact of our research is significant in several ways. Firstly, it aims to raise awareness among passengers about the APPR, helping them to better understand their rights and how to claim compensation when disruptions occur. Secondly, it has provided possible solutions for improving communication about disruptions, ultimately leading to a more satisfactory experience for passengers during disruptions. Thirdly, it will improve the level of knowledge on air passenger rights and compensation eligibility.
As a result of our findings, we recommended and designed possible solutions. These recommendations are designed to improve passengers’ knowledge and awareness about the APPR.
The purpose of this study is to better understand the information gathering behaviour of infrequent air travelers with respect to security screening requirements and processes, and gain insight into how this behaviour affects their expectations and experience with security screening at large Canadian airports. Investigating how infrequent travelers learn about security screening requirements, rules and regulations and the impact this has on their real-world experience with security screening will provide insight into what interventions could be helpful to reduce gaps between expectations and reality for all air travelers, not just infrequent flyers.
Inspect This Car is eager to expand its reach and attract new, potentially inexperienced customers. The team developed a creative template with a consistent brand identity to be used for deploying sectional clips from the project of Winter 2024 students, instructional video as short-form social media content. Additionally, the team worked on video production (filming) and post-production (video editing and graphics editing) for a short interview video highlighting Ali’s passion, purpose, and to showcase Inspect This Car’s brand values.
The purpose of this project is to create a user-friendly assessment tool that will enhance the client experience at The Clean Divorce. By providing clients with a structured way to assess their situations and receive guidance, we aim to improve the effectiveness of the support services offered by the company. The tool will help streamline the intake process, gather relevant information, and offer personalized recommendations to clients, ultimately empowering them to make informed decisions about their relationships.
This project embarked when the Center for Air Travel Research in Canada reached out to our class with a problem: How can we improve a passenger’s air travel experience? Air travel is a mode that has been used by many for years. Despite having policies and guidelines that are used to ensure a satisfactory user experience, many passengers have encountered negative air travel experiences.
Our team consequently opted to focus on wayfinding, with a strong emphasis on wheelchair users over the age of 18. Our area of focus was improving signage to enhance the wayfinding experience for wheelchair users, making navigation more accessible and inclusive hence our problem statement:
How does current airport signage affect wheelchair users’ wayfinding experience?
We began by conducting a literature review to gain a comprehensive understanding of existing efforts to facilitate navigation for wheelchair users, as well as to explore the airport and signage policies and guidelines that are followed when designing wayfinding facilities.Having found that there is a clear gap between the policies and guidelines given and the airport wayfinding facilities, it was time to now conduct our research to find out whether the airport wayfinding facilities in play hinder, or contribute to a wheelchair user’s wayfinding experience.
We learned how to conduct a mixed methods study consisting of a questionnaire and semi-structured interviews. We used UX research practices to design, test, and iterate a questionnaire, which received 47 responses from a diverse range of participants. We then conducted 14 interviews in total from both our participants and SMEs, to get a deeper understanding of the “why” of the questionnaire responses. Next, we organized all of the qualitative and quantitative data to conduct comparative analysis. After analysis, we developed insights and recommendations based on what we found in our research.
Having gathered the qualitative and quantitative data, we made a conscious effort to sort them in a manner that enabled comparison. Based on this analysis, we were able to come up with interventions and possible designs that would help in tackling the observed problems.
Our research indicated that the current wayfinding and signage at airports do not effectively meet the needs of wheelchair users. The signage frequently lacks context and is poorly positioned, failing to provide wheelchair users with the required reassurance while navigating the airport. Our proposed design attempts to eliminate passenger doubt and confusion while increasing wheelchair users’ independence while navigating, which they highly value.
In summary, our project emphasizes the need of inclusive and accessible navigation solutions in airports, as well as the need for improved signage to properly support wheelchair users. Having navigation maps with clear markings of accessible features empowers wheelchair users to navigate airports independently and confidently, enhancing their overall travel experience.
Developed UX/UI design for an independent film streaming platform. Created detailed design documents, wireframes, colour schemes, typography, and layouts. Delivered a comprehensive style guide and HTML/CSS templates ensuring accessibility and usability across all devices.
For this study, we used a mixed-method approach. We began with a screening questionnaire survey and then proceeded with semi-structured interviews. Both the survey questionnaires and semi-structured interviews gathered quantitative and qualitative data.
A considerably large number of respondents or 38.6% rated the public announcement system as 1 which is an indication of dissatisfaction and 28.1% of participants evaluated this condition as 2. This indicates that the level of overall satisfaction with the public announcement system at the airport is low and the majority of passengers are dissatisfied with it. This data can indicate a specific service gap of the airports observed, which could be related to the quality, loudness, or functionality of their announcement system. The findings also reveal that the majority of travellers, 80.4%, do request assistance from the airport staff, further emphasizing how crucial it is to have competent and approachable staff to offer help.
It was found that participants had different experiences with the support staff at different airports. The reason behind this massive difference in their experience because most of the airport staff has not been trained on how to identify passengers with invisible disabilities in particular hearing impairments. The participants also shared that the fluctuation in the level of support provided by the staff depended on the individual airport management’s decision and the extent to which the staff wanted to assist.
In addition, passengers lack visual information since auditory information is conditional on a passenger’s distance from the source of the announcement. Some participants complained that often, information shared over the public address systems could hardly be heard because of noise and bad acoustics, where one was not close to the source of the information. Increasing the amount of visual information displayed or the regularity of text alerts could provide a much better experience for the entire population despite the minority whose primary form of information is actually sound.
The lack of confidence while navigating the airport is captured by the fact that passengers lack knowledge of the existing assistive technologies. Some of the participants were answerable that they had no idea about some of the facilities presently in place at the airports like the hearing loops and text alert systems which could have eased their way around the airport or made it possible for them to do it on their own. Thus, it leads to an increased level of stress in their solitary traveling conditions and more reliance on other travelers.
By identifying these challenges, this study aimed to contribute to the understanding of how the air travel industry can improve communication to help increase the accessibility and overall satisfaction of all passengers.
Team ImmersiVerse Design, composed of six members from the Interactive Media Design program, was tasked with redesigning the GHS Enterprise website. Our client, Greg Smith, CEO of GHS Enterprise, wanted to enhance the original website’s appeal and functionality, ensuring that the new design was reflective of the company’s revised mission statement. The redesign focused on modernizing the website’s visual design, simplifying navigation, improving the interactive iceberg feature, and reducing reliance on WordPress plugins. Our objective was to create a more user-friendly, engaging, and professional website that would effectively communicate GHS Enterprise’s services, values, and mission.
GHS Enterprise is a consultancy dedicated to enhancing organizations through learning and culture shaping. The company’s core purpose is to strengthen client agility, sustainment, and profitability. They offer three primary solutions to help organizations navigate change successfully:
- Reignite HR: The nature of work has changed, and people’s practices need to pivot to keep pace.
- Learning Lane: Tailored learning journeys through workshops, facilitation, and learning designs.
- Culture Shaping: Creating and sustaining preferred operating cultures aligned with clients’ competency frameworks.
GHS Enterprise’s mission is to ensure that every client is or becomes a great place to work, where employees contribute to critical business outcomes, fostering business success through enhanced organizational capability. This message was to be at the forefront of the company’s enhanced website.
ImmersiVerse Design takes a user-centered design approach to ensure the new website meets the needs of its users while effectively conveying GHS Enterprise’s mission and services. We take this approach to turn problems into creative solutions through a structured project development process, which includes:
- Define. Establish goals, conduct research, and identify deliverables to ensure we understand the client’s needs and objectives.
- Plan. Develop a timeline, assign roles, and allocate resources to ensure a smooth workflow.
- Design. Create concepts, develop visual elements, design intuitive navigation, and structure information to build a cohesive and appealing interface.
- Develop. Build the website using WordPress and custom HTML and CSS code, conduct user testing to ensure functionality, and make necessary adjustments based on feedback.
- Launch. Transfer the final product to the client, conduct final testing, and finalize all details to ensure a seamless and successful website launch.
By taking this structured approach, ImmersiVerse Design transforms challenges into creative solutions, ensuring that the GHS Enterprise website is not only visually appealing but also highly functional, user-friendly, and aligned with the company’s mission and values.
After one of the team members personally experienced workplace injury, we were motivated to work on automating the process of palletizing objects by using Computer Vision. Implementing this proof of concept in industry can reduce time wastage and help reduce the number of workplace injury incidents by eliminating the need to lift heavy boxes manually.
This project aims to use Camera and Computer Vision instead of colour to differentiate different types of boxes. The Arduino Nano handles the logical reasoning and decides the optimal placement of boxes to save space. The cost efficiency of our project helps cheaper installation and maintenance. We used the FANUC LR Mate 200iD Robot which is a very powerful and advanced robotic arm capable of performing complex industrial tasks with ease.