The Role of Information in the Security Screening Experience of Infrequent Flyers in Canada

The purpose of this study is to better understand the information gathering behaviour of infrequent air travelers with respect to security screening requirements and processes, and gain insight into how this behaviour affects their expectations and experience with security screening at large Canadian airports. Investigating how infrequent travelers learn about security screening requirements, rules and regulations and the impact this has on their real-world experience with security screening will provide insight into what interventions could be helpful to reduce gaps between expectations and reality for all air travelers, not just infrequent flyers.