CatchDupe

Identifying duplicates in CRM systems is crucial to maintain data accuracy, streamline operations, and improve customer interactions by ensuring reliable information and efficient resource utilization. The scope of this project is to build a tool that helps notify business users when they have a duplicate entry for a client, they have done business with. The tool will check the CRM for current records holding the same fields.

Additionally, our tool provides a configuration setting to allow users to specify their detection criteria.

Ensuring optimal performance is crucial, so our tool is designed to process duplicate detection tasks for up to 10,000 records within 5 minutes and support at least 100 concurrent users without performance degradation. We prioritize usability, making the tool intuitive and user-friendly, matching current Zoho CRM standards, and providing context-sensitive help and tooltips. Security is paramount, with role-based access control and AES 256 encryption for all data. Additionally, our tool is compatible with the latest Zoho CRM version and functions correctly on major web browsers like Chrome, Firefox, Safari, and Edge.