Shepherds of Good Hope: Enhancing Transitional Emergency Shelter and Diversion Programs

The primary aim of this comprehensive report was to conduct a thorough evaluation of the Transitional Emergency Shelter Program/ Targeted Engagement & Diversion (TESP/ TED) initiative at Shepherds of Good Hope (SGH). This involved the development of detailed questionnaires and conducting extensive interviews with a diverse range of stakeholders, including service users, SGH and Inner City staff, as well as representatives from the Ottawa Police Service and the Ottawa Paramedic Service. The overarching goal was to evoke personal experiences and perspectives related to their interactions with the TESP/ TED programs. By delving into these individual narratives, the study sought not only to gain insights, but also to identify the strengths of the programs and pinpoint areas for potential growth and improvement. Through the collection of subjective data, both positive and negative, students are primarily hoping to gain feedback and uncover areas of future research within this organization.