AC Way Continuous Improvement Framework

The AC Way framework is our methodology for approaching a continuous improvement project. We most often rely on an evolution of the DMAIC framework that is the problem solving approach for Lean Six Sigma, as seen in the table below.

 

1

 

2

 

3

 

4

 

5

DEFINE MEASURE ANALYZE IMPROVE CONTROL
Define the Problem Understand the Problem Investigate the Causes Trial and Test Solutions

Maintain the Solutions

We have an issue We want to understand We want to gain insights We want to improve We want our solutions to last
Where should we focus? How do we break it down? How do we investigate it? How do we make it happen? How do we monitor and sustain?

PROJECT CHARTER

VOICE OF THE CUSTOMER

STAKEHOLDERS

BASELINE + CURRENT STATE

PROCESS MAPPING

ROOT CAUSE ANALYSIS

VALIDATE CAUSES

BRAINSTORM SOLUTIONS

TEST, TRIAL + IMPLEMENT

CHANGE MANAGEMENT

30/60/90 FOLLOWUP

MONITOR AND VALIDATE

CELEBRATE + CLOSE OUT