Updates and DMAIC Framework!

Posted on Friday, July 28th, 2023

What Are We Working on at the AC Way?

1. Making Improvements with CAL Test Services

In this project, the CAL Test Services team applied the DMAIC framework to work towards improve scheduling painpoints for accommodated exams. Through process mapping in the Measure phase, we uncovered a surprising realization that 30+% of exams were scheduled based on unconfirmed information, leading to no-shows, cancellations and other scheduling painpoints.

By delving into the root causes during the Analyze phase, we discovered that faculty faced challenges to confirm test date/time due to the way that the system sends email notifications and inaccurate delivery during spring/summer. To drive improvement, we focused on enhancing clarity by simplifying all the CAL communication about the test booking process, making changes to the test booking faculty user-experience and empowering students to cancel unnecessary bookings.

This project is still underway in the spirit of continuous improvement as we work towards a smoother and more efficient exam booking process. Overall, this journey involved embracing the power of DMAIC (see more below), unveiling insights, and carefully choosing improvement areas!

2. Revamping the “Introduction to the AC Way” Online Course

We’re thrilled to announce that a revamped version of our “Introduction to the AC Way” online course is in the works! Set to launch in September, this course will provide you with comprehensive insights and practical knowledge to enhance your Continuous Improvement journey. Stay tuned for more details on how to enroll. In the meantime – you can always get refreshed with the DMAIC framework which we will review in the introductory course!

Download a copy of the DMAIC framework here.

3. Building up the AC Way Community

We believe in the power of communication and knowledge-sharing! See below how you can stay in the loop.

Stay in the know!

In June this year, we started rolling out regular communication initiatives including blog posts, workshops and AC Online postings to keep you engaged and informed. You can do so by staying tuned to the AC Way Blog or by continuing to checking updates on My AC.

 


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