Ottawa Centre For Resilience

Posted on Wednesday, September 19th, 2018

Volunteer Position Title: Administrative Assistant Position
Volunteer Time Frame: posted until October 16, 2018

Contact Name and Email: Admin @ admin@ocfr.ca
Telephone: (613) 714-0662
Event Address: 2197 Riverside Dr, Ottawa, ON
Website: www.ocfr.ca

Mission: OCFR is a mental health centre for childhood trauma, attachment, adoption, and high-conflict families for Ottawa and surrounding areas. We specialize in mental health services for hard to engage, high-risk children, youth, and families. Our mission is to to champion the provision of accessible, effective, trauma-informed assessment and treatment of children, teens, and families impacted by experiences of adversity, trauma, and mental health difficulties.

Volunteer Position Description: The primary responsibility of this position is to serve as the first point of contact for the office, on the telephone, and in person. The administrative assistant plays a vital role in establishing positive relationships with clients. In addition, this position provides clerical and administrative support to OCFR clinicians including:

  • Greets clients
  • Processes payments
  • Prepares invoices, receipts and account statements
  • Answers telephones and schedule or reschedule appointments upon request
  • Assists with client documentation such as referral and consent forms and questionnaires
  • Support clinicians in preparing assessment and therapy materials, including photocopying
  • Sends and receives faxes

Volunteer Requirements:

  • Police Record Check
  • Interacting with the public / in a group setting
  • Training Required
  • Have an interest in mental health and psychology, especially with children and youth
  • Have exceptional client relationship skills and a strong telephone presence
  • Are compassionate and have the ability to be empathetic with clients on the telephone
  • Possess strong computer skills, i.e. Word, Excel, PowerPoint, Gmail Calendar, Dropbox
  • Have strong verbal and written communication skills
  • Are available (at least) Mondays and Wednesdays from 9 am to 1 pm

How to Apply: If this sounds like you, please submit your CV and short letter outlining your interest and skills to admin@ocfr.ca. Please put “Volunteer Opportunity” as the subject line.


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