Queensway Carleton Hospital

Posted on Monday, June 19th, 2017

Position Title: Greeting Post-Information Desk Volunteer
Volunteer Time Frame: until Dec 31, 2022

Contact Person: Glenn Hay volunteer@qch.on.ca 613-721-4709

Mission: As a patient and family centered hospital:

  • We provide a broad range of acute care services to the people of Ottawa and the surrounding region.
  • We respond to the needs of our patients and families through our commitment to exemplary performance, accountability and compassion.
  • We partner with other health care and community service organizations to ensure coordinated and integrated care.
  • We actively promote a learning environment in which our staff, physicians, students and volunteers are progressive and responsive.
  • We are an active teaching partner with colleges, universities and other healthcare programs.
  • Volunteer Position Description: Volunteers meet and greet, assist in group programming, friendly visit with patients and encourage their participation.

Volunteer Position Description: Volunteers meet and greet the patients/public at the entrance of the hospital, provide directions and way finding and deal with general inquiries as well as assisting with phone transfers to patient rooms.

Location: Main Entrance

Hours of Service: Monday to Friday: 08:00 – 12:15; 12:15 – 16:15; 16:00 – 20:00
Weekends: 10:30 – 14:30; 16:00 – 20:00

Volunteer Commitment: Minimum one shift per week. The hospital relies on the commitment of all our volunteers.

• All information (both written and verbal) concerning patients and hospital business is strictly confidential and must be treated as privileged information.
• Keep informed and adhere to policies & procedures
• Read and abide with all sections of the Volunteer Handbook
• Ensure the safety of self and others at all times by observing safety precautions, adhering to fire regulations and practices and practicing infection control measures as outlined by the hospital
• Display a warm, friendly, polite and outgoing personality
• Demonstrate excellent communication and interpersonal skills, displaying tact, diplomacy and professionalism
• Must have a customer service orientated approach to serving the public
• Display a neat and professional appearance always wearing the proper uniform and ID badge
• Must have the ability to physically remain mobile throughout the shift • Report to the Admitting Receptionist / Call Centre staff designate in the assignment area (|Main Entrance) for daily reports / communication update.
• Volunteers are required to work together effectively, as a Team, and all volunteers must be able to rotate throughout all three functions within the program.

Volunteer Position Requirements:

  • Police record check
  • TB test
  • Training Required
  • Attend a Volunteer Information Session

How Should Volunteers Apply: Please visit the Queensway Carleton Hospital website for more information www.qch.on.ca/volunteers

To attend a Volunteer Information Session please express your interest by email volunteer@gch.on.ca or by phone 613-721-4709


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