Canadian Blood Services

Posted on Wednesday, August 22nd, 2018

Volunteer Position Title: IN-CLINIC VOLUNTEER
Volunteer Time Frame: posted until January 2, 2019

Contact Email: Anna Yassin at anna.yassin@blood.ca
Telephone: (613) 560-7158
Event Address: 1575 Carling Avenue, Ottawa, ON
Website: www.blood.ca

Mission: Canadian Blood Services operates Canada’s blood supply in a manner that gains the trust, commitment and confidence of all Canadians by providing a safe, secure, cost-effective, affordable and accessible supply of quality blood, blood products and their alternatives.

Volunteer Position Description: Responsible for creating a positive, welcoming and comfortable donor experience that promotes donor satisfaction and retention at all Canadian Blood Services donor clinics. All in-clinic volunteers should be familiar with the three donor stations and priorities for each station:

Donor Stations:
Front of clinic –Priorities:

  • Greet and welcome donors so they feel comfortable and appreciated
  • Provide relevant information and guidance to donors about the donation process
  • Assist with front-end donor flow
  • Provide donors with a clinic orientation and direct questions to appropriate staff

Donor Flow Area –Priorities:

  • Assist with the flow of donors through the donation process to ensure that each donor is processed at each station as quickly and efficiently as possible so they feel valued and appreciated for their donation
  • Update donors on donation and/or wait-times as appropriate
  • Encourage and recognize donor participation in Canadian Blood Services initiatives and update donors on new programs/initiatives as appropriate
  • Maintain ongoing communications with the responsible clinic staff in order to identify problem areas in the clinic and provide updates as appropriate.
  • Update other volunteers in the clinic regarding donor needs and involvement – mention to volunteers in the hospitality section if a donor is receiving a milestone pin or is a first-time donor, etc.
  • Relay donor comments to appropriate clinic staff and responds to donor where appropriate Post-Donation

Hospitality Area – Priorities:

  • Ensure that the hospitality area is inviting, orderly and welcoming for all donors
  • Welcome donors to the hospitality area and ensure they are offered refreshment items
  • Observe donors and immediately alert clinic staff of adverse reactions
  • Provide donors with organizational updates and information on Canadian Blood Services’ programs and activities
  • Respond to donor concerns by addressing their questions or complaints or directing to the appropriate staff and invite donors to complete the donor feedback card
  • Thank donors before they leave and invite them to book their next appointment if they have not already done so
  • Provide donors achieving milestones with appropriate donor recognition item

Orientation/Training:

  • Canadian Blood Services National Orientation
  • Clinic Procedures and Overview
  • Privacy Training
  • Volunteer Program Policies and Procedures
  • On-going training regarding new programs and initiatives as required

Reports To:

  • During clinic operations – Clinic Services staff contact
  • Overall – Volunteer Resources contact

Time Commitment:

  • Tuesday : 3:30pm- 8:30pm
  • Wednesday: 4:00pm – 8:30pm
  • Thursday : 10:00am- 1:30pm or 1:30pm – 5:00pm
  • Friday: 9:00am – 1:30pm

Volunteer Requirements:

  • Suitable skills and experiences
  • Read and sign applicable registration forms
  • Completion of Volunteer Orientation and Training
  • Review of Volunteer Program Policies and Procedures
  • Able to communicate information in a clear and organized manner
  • Friendly, outgoing with excellent conversation skills
  • Able to work independently as well as in a team environment
  • Able to relate to different personalities and age groups in a variety of situations
  • Able to observe and react appropriately to adverse situations
  • Professional in manner and appearance
  • Reliable and punctual
  • Reflect the values and mission of Canadian Blood Services

How to Apply: If interested, please apply for the opportunity online through the website.


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