The Good Companions – Telephone Assurance Volunteer
Posted on Monday, June 13th, 2016
Position Title: Telephone Assurance Volunteer
Volunteer Time Frame: ongoing
Address: 670 Albert St.
Contact Person and Contact Info: Nikkie Snagg – (613) 236-0428 http://thegoodcompanions.ca/
Mission: The mission of The Good Companions is to offer programs and services, in partnership with volunteers, to promote, enhance and support the well-being, independence and zest for living of both lder adults and adults with physical disabilities.
Volunteer Position Description: The Telephone Assurance Program (TAP) provides a volunteer who calls a client every weekday morning to make sure the client is able to answer the phone and advises the Program Coordinator if the call is not answered.
Duties
• Telephones client Monday to Friday, at a prearranged time;
• Checks on the well-being of the client and alerts Program Coordinator to any concerns;
• Informs the Program Coordinator if client does not answer the phone;
• Advises the program Coordinator when they will be unavailable to make their prearranged calls;
• Debrief with Program Coordinator as necessary;
• Records and reports volunteer hours; and
• Attends meetings/training as scheduled.
Requirements
• Warm, friendly, courteous manner;
• Positive people oriented personality;
• Punctual and reliable;
• Understands the needs, interests and concerns of older adults and adults with physical disabilities;
• Able to hear and talk clearly on the phone;
• Able to set aside own issues and problems while calling;
• Non-judgmental and accepting of diverse values and beliefs;
• Emotional resilience, stability and maturity;
• Able to work without supervision;
• Maintains confidentiality;
• Able and willing to ask for support when needed; and
• Can abide by the limits and boundaries of the program.
Commitment
• Every weekday (excluding holidays):
o One phone call, 10 minutes maximum
o If a client fails to answer the pre-arranged call an additional 30 minutes after the scheduled call time could be required, and
• Replacement callers are available for short and long term absences.
Volunteer Position Requirements:
- Police Record Check
How to Apply: Contact Nikkie Snagg – (613) 236-0428 volunteer@thegoodcompanions.ca
- Posted in
- Ongoing Volunteer Opportunities