The Ombudsperson is a free service funded equally by Algonquin College and the Algonquin Students' Association without any compromise of the Ombudsperson's autonomy.
Why is there an Ombudsperson?
My Office exists to investigate, at your request any complaint regarding any aspect of student life; and to serve as an information service by providing you advice on College policy and procedure, your rights and responsibilities, and general guidance on where and to whom your complaints and
inquiries are appropriately directed.
Who Can Use This Service?
Every Algonquin student and all applicants for admission to Algonquin can ask for the Ombudsperson's help in finding solutions to problems they have with the college or the Students' Association.
Confidential and Impartial Information obtained by the Ombudsperson is held in the strictest confidence. Students can discuss their concerns fully and frankly. Your Ombudsperson is independent and impartial, and has effective access to both college and Students' Association officials.
Contact Your Ombudsperson If :
- You have a concern about any aspect of student life at the College
- You are unsure about the policies, rights, procedures, and responsibilities that apply to your situation. The Ombudsperson can guide you with respect to your concerns.
- You need someone to listen to your circumstances and to assist you in making appropriate choices.
- You feel that your student life has been adversely affected by the conduct and behaviour of another person.
- You need someone to facilitate communication between yourself and another member of the College Community.
BEFORE TALKING TO THE OMBUDSPERSON
Try to settle the problem directly with the person involved, or with that person's supervisor.
Review Self Help before doing so.
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