Telephones for New Staff                       

College telephones are VOIP and rely on the network for functionality This includes the labs, offices and residence rooms. The exception to this is fax lines which use the traditional analog lines like you probably have at home.

Getting started - As new staff you will either:

• inherit a phone
• or get a new installation
• perhaps use a local shared phone
• or get a mobility account which allows you to log into any phone as though it is your own.

You have to be set up with your name and voicemail account. Often this will be done by the office manager. Go to the next section for more details but for now here is a link for getting your voicemail account up and running once you have it.

  Telephones for Staff                       

Your Phone VOIP - PDA - Models

Your Account Voicemail - Speeddial - Mobility Acct

Phone Services Conferences - Queues - Phonebook - Faxes - LongDistance

Your Phone

VOIP

Voice Over IP, or Internet Phone is becoming more common and Algonquin College adopted it a few years ago. It uses network lines and infrastructure to deliver phone service.

PDAs and Blackberries

These devices are used for email, notes, web browsing and phones. This section will talk briefly about the telephone function in Algonquin. Otherwise the PDA is considered a computer device. For PDA email information go here.

Model & Features

The phone used primarily by staff is CISCO Model 7960

CISCO Model 7960 Found in offices and labs. Feature Support... Woodroffe/Pembroke Feature Support... Perth Forwarding Missed calls Place a call Redial

 

 

 

 

 

 

 

 

Also see the other model of phone used primarily by students CISCO Model 7912

Phone configuration page - speed dial, address book etc - IE Only

Unity Phone Manual - User Guide

This manual covers all phone system features no matter which phone model you have.

 

Your Account

Voicemail

Link for Pembroke, Perth and Woodroffe staff (On Exchange)

Speed Dial Support Page

Configure your phone and address book.
Speed dial Web Page -and - User guide

Extension Mobility

Have a roving phone account without a phone - User guide

 

Phone Services

Conference Calls

Make, manage and attend conference calls.
Conference Calls Site - and - User guide for

Departmental Queues

When you call ITS you reach our support queue and the first available agent responds. There are several call centers like this in the College - Registrar, Financial Aid, College Operators, and more. These queues will be configured by ITS to serve high volume service centers. Call Centers Manual

Phonebooks and Directories

Online - MyAlgonquin has an online staff phonebook, on the phone there is a directory lookup and email uses the GAL address book . They all provide names, phone numbers, room numbers, titles email addresses, etc.

Faxes

Faxes require an analog phone line like you have at home. This will be a special installation because the College uses ethernet for telephone rather than analog. Having an analog line installed has a cost (~$700) so please consider this in your plans.

The fax device itself is not supported by ITS unless it is part of your Ricoh printer. You should contact the people who sold you the fax if you are having difficulties with the non-Ricoh device.

Long Distance

You can request that ITS enable long distance on your phone. Please note that it will be national capability unless you specify international. Also see toll free dialing.

Go to global support area below