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Telephone Service

Location: Woodroffe
room C316
7 days a week
7:30am-10:00pm
(613) 727-4723 Ext. 5555


Location: Pembroke
room 332
mon-fri
8am - 5pm
(613) 735-4700 Ext. 2855

5555@algonquincollege.com
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Residence - Connecting Your Computer to the Network

  • Connection Requirements

    Your phone provides high speed Local Area Network (LAN) access to the Algonquin College network.  You will require the following before connecting to the network:
    • 10/100base T Network Interface Card (NIC) needs to be installed in your computer.  (Algonquin College has a computer store located next to the bookstore.  They will help you if you need to purchase a NIC, or need help installing the card.)
    • You must be able to log into your computer with different profiles.
    • Your network settings must be DHCP enabled.
    • We strongly recommend that you install Anti-Virus software and continually maintain the virus definitions.
    • If a computer connected to the Residence network is found to be broadcasting a virus, the network connection to that computer will be disabled until the Resident provides a log file from their anti-virus software reporting that the computer is virus free.
    • We recommend that you install a personal firewall.
    • We recommend that you disable File and Print sharing on your computer to ensure that your computer is not maliciously used by others.

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  • Internet Usage
    • There are no limits placed on access to the College’s network used for academic purposes and all network services available at the College are also available to occupants of the College’s Residence.
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Below are some things you should be aware of before connecting your computer to the Algonquin College network.

  • Internet bandwidth availability
    • During normal business hours bandwidth limitations are enforced.  What does this mean to you?  This means that the Residence bandwidth availability to the Internet is reduced during the day.  To enhance your connection to the Internet during business hours we suggest that you configure a proxy server in your browser settings.
  • Upload/Download limits
    • Use of the Internet has evolved rapidly from emailing and occasional surfing. Students are choosing to upload and download (send and receive) digital pictures, multiplayer games, and music and video clips.

      To keep pace with our student’s evolving Internet usage needs, Algonquin College, like all Internet service providers, must continually invest in expanding and upgrading our network. One of the ways we are addressing this need is by examining a charge for bandwidth activity that exceeds a limit on the amount of data uploaded and downloaded.
  • How much does bandwidth cost and what is the charge?
    • Currently there is no charge for bandwidth activity.  This may change in the near future and once implemented, you will be notified of the restrictions put in place and the rates that will apply.
  • ITS Help Desk

    The following are the services provided to Student Residents from the ITS Help Desk:
    • To contact the ITS Help Desk you can either call 727 4723 ext 5555 or send an e-mail to 5555@algonquincollege.com.
    • Telephone or Voicemail issuesany troubles with your Residence phone should be reported to the ITS Help Desk.  Phone and/or voicemail configuration issues will be repaired remotely.  It may be necessary to book an appointment for a technician to investigate the problem further and implement any needed changes or repairs.
    • Network connectionsThe Help Desk will do some basic troubleshooting and will ensure that your connection is live.  If you are having difficulties connecting your computer to the College network, the Help Desk technicians will provide assistance.  In addition, they will also assist in mapping your College provided shared disk space (“n: drive”), set up your PC to send and receive e-mail, set up your proxy settings, and they will provide a cable to connect your PC to phone connection. 
    • The Help Desk does not provide support for installing / troubleshooting software or hardware.  For this your will need to make other arrangements. (The Algonquin College Computer Store can be contracted to provide this service if desired.)
  • Algonquin College Network Account
    • Most students at Algonquin College will be provided with a network account. As a user of the College network you agree to the following policies (please refer to the ITS web site http://www.algonquincollege.com/its for an updated version of these policies):

      Acceptable Use Policy computing and networking facilities at Algonquin are provided for the use of Algonquin faculty, staff, and students in support of the mission of the College. All faculty, staff and students are responsible for seeing that these computing facilities are used lawfully, ethically, and courteously.

      The College is responsible for securing its facilities to a reasonable and economically feasible degree against unauthorized access and/or abuse. This responsibility includes informing users of expected standards of conduct and the resultant measures for not adhering to them.  
  • Responsibilities
    • The users of the network are responsible for respecting and adhering to local, provincial, federal and international laws, the Internet service provider's Acceptable Use Policy, as well as the policies of the College.
    • Computers and networks can provide access to resources on and off campus, as well as the ability to communicate with other users worldwide. Such open access is a privilege, and requires that individual users act responsibly. Users must respect the rights of other users, respect the integrity of the systems and related physical resources.

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  • GENERAL COMPUTING POLICY
    • Authorized users of College network facilities shall be issued a unique User ID.
    • Prior to being issued a unique User ID, users shall agree in writing to uphold the User Agreement appended to this policy. The User Agreement may be amended from time to time as deemed appropriate by the College.   Authorized users are solely responsible for all actions, including electronic messaging, taken while the User ID is in use. Authorized users are responsible for maintaining the confidentiality of their passwords and the security of their accounts.
      • CONSEQUENCES:
        • Any attempt to violate the provisions of this policy, regardless of the success or failure of the attempt, will result in disciplinary action. Disciplinary actions may range from a reprimand to maximum penalties afforded under College policies.
        • Any attempt to circumvent local, provincial, federal, or international laws through the use of College owned facilities may result in litigation against the offender by the appropriate authorities. If such an event should occur, the College will fully comply with authorities to provide any information necessary for the litigation process.
      • PRIVACY
        • The College respects users' privacy and under normal circumstances will not access users' accounts. However, the College reserves the right to examine the contents of users accounts should the need arise. Such circumstances might include: suspected misuse of the facilities or protection of the integrity of the system
      • PROVISION OF INFORMATION
        • Information provided on College facilities is subject to a number of Provincial and College policies including but not limited to: Freedom of Information, Copyright, Confidentiality of Records, and Corporate Graphic Image.  
        • Information providers must use official College data provided by the department that is normally responsible for maintaining that data. For example, the Registrar is responsible for program and course information, therefore, information providers must use the registrar's data sources rather than create their own. Use of the College wordmark must comply with the College Graphic Image policy.  
        • Information provided must not consist of illegal or offensive material. 
  • User Agreement In consideration of the issuance to me of an Algonquin Internet account User ID, I agree that:
    • General:
      • I am the sole person authorized to use this User ID.
      • I am solely responsible for all actions taken under my User ID while my User ID is valid.
      • I will not let others use my User ID.
      • I will not apply for a User ID under false pretenses.
      • I will not use the facilities and/or services for commercial purposes.
      • I will not delete, examine, copy or modify files and/or data belonging to other users without their prior consent.
      • I will not evade or change resource quotas.
      • I will not deliberately impede other users through mass consumption of system resources.
      • I will not take any unauthorized, deliberate action which damages or disrupts a computing system, alters its normal performance, or causes it to malfunction, regardless of system location or time duration. 
    • Electronic Messaging Systems
      • I am responsible for all electronic mail originating from my User ID.
      • I will not forge, or attempt to forge, electronic mail messages.
      • I will not attempt to read, delete, copy, or modify the electronic mail directed to other users without prior consent.
      • I will not send, or attempt to send harassing, obscene and/or other threatening E-mail to another user.
      • I will not send unsolicited "for-profit" messages or chain letters.  
    • Network Security
      • I will not attempt to use College Systems or Networks in attempts to gain unauthorized access to remote systems.
      • I will not use College networks to connect to other systems in evasion of the physical limitations of the remote system
      • I will not decrypt system or user passwords.
      • I will not copy System Files.
      • I will not intentionally attempt to "crash" Network systems or programs.
      • I will not attempt to secure a higher level of privilege on Network systems than authorized.
      • I will not willfully introduce computer "viruses" or other disruptive/destructive programs into the College network or into external networks. 
    • Please ensure that you read and understood this User Agreement and agree to use the account  in accordance with the College’s policies and guidelines. By accepting a network user ID you also accept full legal responsibility for all of the actions that you commit using the College's network according to any and all applicable laws.  
    • While the College strives to provide a highly reliable network with sufficient capacity please understand that from time to time the College network and attached equipment may fail unexpectedly while using them, and that you cannot hold the College responsible for lost time or data.  

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  • FILE SHARING and COPYRIGHT INFRINGMENT

    PLEASE NOTE THE COPYING OR SHARING OF COPYRIGHTED MATERIAL AT THE COLLEGE IS STRICTLY FORBIDDEN AND MAY RESULT IN DISIPLINARY ACTION INCLUDING DISMISSAL FROM THE COLLEGE. For more information please review the College policy on copyright infringement at http://www.algonquincollege.com/its/support/account/policies.html

    (The following is taken from the CRIA web site at www.cria.ca.) 
    • Piracy is a generic term used to describe the theft of intellectual property, including sound recordings that are protected by Copyright law. Piracy of sound recordings refers to the unauthorized and therefore unlawful reproduction or copying of sound recordings and distribution of unlawfully made copies of sound recordings on a commercial scale. Piracy of sound recordings is an infringement of the copyright owner's exclusive rights in its sound recordings and is a violation of the Copyright Act. The Copyright Act states that: "It is an infringement of copyright for any person to do, without the consent of the owner of the copyright, anything that by this Act only the owner of the copyright has the right to do." "Infringing means in relation to a sound recording in respect of which copyright subsists, any copy of it made or dealt with in contravention of this Act...".
    • Internet Piracy

      Unauthorized use of sound recordings on the internet is a growing problem which has implications worldwide. Hundreds of thousands of unauthorized copies of sound recordings are available on music files that utilize a compression process known as MP3, which allows down loading and hence further unauthorized copying.

      These sites which make available MP3 music files of unauthorized copies of sound recordings are depriving the recording artists, composers, authors and record companies of the right to choose the value of their creative property in a free and open market. These MP3 sites are also depriving governments of income from sales and excise taxes which would otherwise be paid for the sale of sound recordings on physical carriers such as CD's and tapes, which are displaced by down loading unauthorized copies from the internet.
    • CRIA is participating in a global response to internet piracy that is orchestrated by the International Federation of the Phonographic Industry (IFPI) along with the Recording Industry Association of America (RIAA). High tech automated web crawlers search for sites on the internet where unauthorized copies are available for down loading and identify the location and site operator or service provider. CRIA takes action to secure evidence of infringement of copyright in sound recordings offered on the identified sites in Canada. Notification in writing is sent to the website operators, service providers or both, informing them of the infringing copies of sound recordings on the music files of the sites they host and the legal implications if they do not voluntarily cease and desist offering the infringing copies on these sites.

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