Algonquin College - Information Technology Services

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Location: Woodroffe
room C316
7 days a week
7:30am-10:00pm
(613) 727-4723 Ext. 5555

Location: Pembroke
room 332
mon-fri
8am - 5pm
(613) 735-4700 Ext. 2855

5555@algonquincollege.com

ITS Surveys - Technicians

Information Technology Services is continually seeking to improve the quality of services offered to staff and students. Please take a few moments to answer these questions. This survey is sent directly to ITS Management.

Your feedback is very important to us.

Which option best describes your issue?

Diagnose and Fix and unknown issue

Install, Re-install or diagnose a software issue (for example Netscape keeps crashing)

Install, Diagnose or Move Hardware (for example Monitor won't work)

Printer Setup, Diagnose or Move

None of the above described my issue or request

How would you rate the amount of time waiting for a technician to attend your work order?

4 hours or less

Same Day

2 Days

3 Days

More than 3 days

Were you kept up to date on the status of your work order?

I always knew the status of my work order

I received updates

I had to call to get the status of my work order

I never knew the status of my work order

How would you rate the amount of time needed to resolve the issue/request?

4 hours or less

Same Day

2 Days

3 Days

More than 3 days

Were you present when the issue/request was resolved?

Yes

I was there some of the time

Was the issue/request completed to your satisfaction?

Yes

Comments

Please rate your overall level of satisfaction

Excellent - I am very happy with the service I received

Good - I am happy with the service I received

Average - I am neither happy or upset with the service I received

Bad - I am not happy with the service I received

Very Bad - I am very unhappy with the service I received

Would you like to be contacted by a member of ITS Management?

Yes

First Name

Last Name

email address

Phone #

Work Order #

This page is maintained by Information Technology Services - Algonquin College. Should you find any errors or omissions, let us know via email.
Page last updated on: March 03, 2006 - Copyright © 2005 Algonquin College