Algonquin College - Information Technology Services

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Location: Woodroffe
room C316
7 days a week
7:30am-10:00pm
(613) 727-4723 Ext. 5555

Location: Pembroke
room 332
mon-fri
8am - 5pm
(613) 735-4700 Ext. 2855

5555@algonquincollege.com

ITS Surveys - E-Classroom Support

Information Technology Services is continually seeking to improve the quality of services offered to staff and students. Please take a few moments to answer these questions. This survey is sent directly to ITS Management.

Your feedback is very important to us.

Please enter the e-classroom(s) you use frequently

How often do you make use of e-classrooms?

Always (I am always in an e-classroom)

Often (I am in an e-classroom 3 - 5 times a week)

Rarely (I am in an e-classroom 1 - 3 times a week)

If you have an issue in an e-classroom how do you seek support?

I contact 2500

I contact 5555

I wait and email 5555@algonquincollege.com

I meet with an e-classroom technician in person

How would you rate the response time of the E-classroom technician(s)?

Very Fast

Fast

Average

Slow

Very Slow

How would you rate the level of knowledge presented?

Excellent

Above Average

Average

Below Average

Poor

How would you rate the amount of time needed to resolve the issue?

Very Fast

Fast

Average

Slow

Very Slow

How would you rate the manner in which you were greeted and assisted?

Welcomed and Warm

Friendly

Average

Unfriendly

Unwelcoming and Abrupt

Comments

Please rate your overall level of satisfaction?

Excellent - I am very happy with the service I received

Good - I am happy with the service I received

Average - I am neither happy or upset with the service I received

Bad - I am not happy with the service I received

Very Bad - I am very unhappy with the serviced I received

Would you like to be contacted by a member of ITS Management?

Yes

First Name

Last Name

email address

Phone #

Work Order #

This page is maintained by Information Technology Services - Algonquin College. Should you find any errors or omissions, let us know via email.
Page last updated on: March 03, 2006 - Copyright © 2005 Algonquin College