| Welcome! |
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Policies |
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Reports |
Our goal is to offer professional support in a technically diverse and changing local environment. We usually succeed yet know that there is always room to improve. Together with our clients we want to succeed and be truly proud of what we accomplish at the end of the day. We serve the staff of the College as well as our valued College clients - the students - the people who pay to come to Algonquin and start building (or rebuilding) their future.
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| Our Roles |
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ITS is a body within the College which acts in a few different roles.
Technical Support |
Daily guiding and assisting specific technical problems |
Education |
Instructing individuals how to proceed or guiding decision makers |
Security |
Ensuring all the bits and bytes stay where they should and trying to keep the bad ones out. |
Liaison |
Acting as an intermediary between College clients, vendors and contractors |
Consultant |
Used by various areas and levels of the College to help make informed decisions, then, perhaps, taking a role in the technical implementation. |
Reception |
Greeting and guiding new staff and students, acting as College phone operator, directing people to places they need to go. |
Client |
We are also a client of other areas in the College so we are reminded the value of good client service. With some departments and areas the client/server role alternates depending on the issue. |
...and, hopefully,
wise seer of the future. |
A necessary but sometimes elusive requirement as we strive to know where the technology, the industry and society will take the College's needs. |
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| Where Are We? |
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ITS has a couple of different centers to serve you. We have a permanent presence at Pembroke and a few areas around the Woodroffe campus
No matter what campus you area at, you can reach our Help Desk by:
- Calling the College 613-727-4723 extension 5555 and speaking to a service agent
- Leaving a voicemail message when you call
- Emailing 5555@algonquincollege.com
- Visiting WC316 for the ITS Help Desk
Pembroke -This campus has a really friendly team who focus on the needs of the Algonquin Pembroke area. You still use extension 5555 or the 5555 email. Or refer to the left margin of these web pages.
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| Employment |
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- Part Time - We hire students and non-students on a part time basis for various roles. Drop off a resume if your are interested.
- Full Time - If you are interested in full time employment with ITS check the listings and contact Algonquin Human Resources
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| Work Orders |
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Work Orders or work tickets are how we track client service.
Work orders - Getting Help
To do a work order search - Link
Want to give feedback? Complete our survey.
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| Policies |
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ITS Policies and guidelines follow stated College policies and directives. They will be posted here as available.
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| Trivia |
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Names
- ITS was first called EDP - Electronic Data Processing
- Then changed to Computer Services
- Then around 2001 changed to ITS - Information Technology Services.
Staff
- In 1985 there were about 23 full time staff and a group of part timers.
- In 2009 about 60 full time and numerous part time
Service Locations
ITS has served campuses and clients in:
- Hawksbury
- Renfrew
- Arnprior
- Carleton Place
- Albert st
- Pinecrest Boys-n-Girls club,
- Lees Ave
- Colonel Drive
- Kanata
- Elgin St
- Laurier St
- Smiths Falls
- Perth
- Pembroke
- Various African and South American site for occasional remote assistance .
- As well as many calls from individual globe wandering College staff and students.
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